Empleos actuales relacionados con After-Sales Technical - Madrid, Madrid - Zeekr International

  • Technical Trainer

    hace 2 semanas

    Madrid, Madrid, España Changan Europe A tiempo completo

    About the RoleWe are looking for a Technical Trainer & Support Engineer to play a key role in our after-sales operations in Spain. This position combines technical support, fault diagnosis, and workshop technician training, ensuring that our distributors, dealers, and service centers deliver high-quality service standards. You will provide direct support to...

  • Senior Technical Engineer

    hace 2 semanas

    Madrid, Madrid, España Xiaomi Technology A tiempo completo

    Requirements:Accurately identify technical issues, track resolution, and ensure effective solutions are delivered.Customer Solutions: Provide appropriate solutions based on complaint type and severity; drive issue closure and ensure customer satisfaction.Training & Certification: Organize regular trainings for customer service, pre-sales, and after-sales...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España OpenLM A tiempo completo

    General:The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre -sale activitiesLanguage: Spanish, English – (Fluent technical)Portuguese – OptionalJob description in detail:Ticket handling,...

  • Pre-sales Technical Support Expert

    hace 5 días

    Madrid, Madrid, España Sany Renewable Energy Co., Ltd A tiempo completo

    Key Responsibilities:Provide technical support during the pre-sales and bidding phases of wind power projects.Work closely with the sales team to develop technical proposals, solutions, and presentations for wind turbine projects.Conduct site analysis, turbine selection, layout optimization, and energy yield assessment.Prepare and review technical documents...

  • Technical Service Engineer

    hace 2 semanas

    Madrid, Madrid, España Unilumin Spain & Portugal A tiempo completo

    As the GTS Engineer, you support service and delivery which include onsite and remote activities primarily in Spain, and across Europe (10 countries). To assure customer equipment runs according to manufactures specifications while providing assurance all compliance results are met against timelines. Your targets including but not limited to:Responsible for...

  • Technical Sales Specialist – Central Region

    hace 2 semanas

    Madrid, Madrid, España Prodensa Group A tiempo completo

    About the Company Our client is a pioneering leader in the recycling industry, specializing in producing high -quality, sustainable products. The company is committed to environmental stewardship, emphasizing a sustainable circular economy through innovative recycling processes. Extensive product range serves diverse sectors, including agriculture,...

  • Technical Sales Manager

    hace 2 semanas

    Madrid, Madrid, España Affinity Human Venture Llp A tiempo completo

    Job Description TECHNICAL SALES MANAGERCocoaAn exciting opportunity in an global food and beverage industry with a broad portfolio of Cocoa ingredients.Location: Spain, ValenciaFull time, PermanentJob Responsibilities: • Lead sales activities to ensure the success of strategic sales and growth priorities in Spain and Portugal.• Increase the sales volume...

  • Technical sales Engineer

    hace 5 días

    Madrid, Madrid, España BYD EUROPE A tiempo completo

    Who We AreBYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.At BYD Iberia, we are redefining the future of mobility. As part of the world's leading New Energy Vehicle company, we are committed to...

  • Technical Specialist

    hace 5 días

    Madrid, Madrid, España Atos A tiempo completo

    About Atos GroupAtos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized...

  • Jr. Technical Sales

    hace 2 semanas

    Madrid, Madrid, España Endress+Hauser A tiempo completo

    Endress+Hauser es un líder global en instrumentación, servicios y soluciones de medición para la ingeniería de procesos industriales. Aún teniendo más de personas colaboradoras en todo el mundo, seguimos siendo una empresa familiar con un ambiente de trabajo muy cercano.Nos encontramos en búsqueda de una persona para trabajar como:    JR. TECHNICAL...

After-Sales Technical

hace 2 semanas

Madrid, Madrid, España Zeekr International A tiempo completo

Job Responsibilities:

After-Sales Technical Management (EV Focus)


• Lead and optimize the EV after-sales technical support system across authorized dealers and service partners.


• Provide technical guidance on high-voltage systems, battery, e-motor, inverter and vehicle control systems.


• Act as the escalation point for complex, critical or recurring technical issues.


• Manage and implement Technical Service Bulletins (TSB), service campaigns and recalls.

Quality Control & Continuous Improvement


• Establish and execute the EV after-sales quality control framework, including repair quality audits and technical compliance checks.


• Analyze warranty claims, technical complaints and field data to perform root cause analysis (RCA).


• Drive continuous improvement initiatives to enhance key quality KPIs: First-Time Fix Rate, repeat repair rate, warranty cost, CSI, etc.

Warranty & Quality Cost Management


• Ensure proper implementation of EV warranty policies in compliance with OEM standards and local regulations.


• Review and manage warranty claims to control quality-related costs.


• Regularly report quality and technical performance to regional and HQ teams.

Dealer & Service Network Management


• Define and deploy EV technical and quality standards across the service network.


• Conduct technical and quality audits at dealers and service workshops, following up on corrective actions.


• Support after-sales network expansion and EV capability readiness at new service locations.

Technical Training & Capability Development


• Develop and implement EV technical training programs, including high-voltage safety, battery diagnostics and advanced troubleshooting.


• Coordinate online and on-site training, certification and technical competency assessments.


• Work closely with HQ engineering, quality and training teams.

Cross-Functional & HQ Collaboration


• Collaborate with Quality, Engineering, Customer Care, Parts & Logistics and Sales teams.


• Act as the technical and quality interface between the Spain market and global headquarters.

Qualifications:

Education


• Bachelor's degree or above in Engineering (Automotive, Mechanical, Electrical, Electronics, or New Energy related).


• Quality management training or certifications are a plus.

Experience


• 5+ years of experience in after-sales, technical support or quality management within the automotive industry.


• Hands-on experience with EV OEMs, importers or premium automotive brands is highly preferred.


• Experience in building or scaling after-sales systems in fast-growing markets is a strong advantage.

Technical Skills


• Solid knowledge of EV high-voltage systems, battery, e-motor and power electronics.


• Strong understanding of after-sales quality processes, warranty management and data analysis.


• Proven ability to resolve complex technical issues and work cross-functionally.

Languages


• Spanish: Fluent


• English: Professional working level