German-Speaking Supervisor in Valencia-Relocation Provided

hace 2 días

Valencia, Valencia, España Cross Border Talents A tiempo completo


Cross Border Talents is seeking a dedicated and motivated German-Speaking Supervisor to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation. This is a great opportunity for an experienced professional looking to take on a leadership role in a vibrant international environment.

Working hours: Monday to Friday, 09.00 to 18.00 onsite. This is a full-time role, 40 hours/week.

Key Responsibilities:

1. Team Management (30%)

  • Monitor and report on team performance, including call and case handling.
  • Provide regular feedback to agents, focusing on individual performance improvement and motivation.
  • Lead and inspire your team to maintain high morale and low turnover rates.
  • Organize weekly meetings to review team performance, share updates on new procedures, and communicate upcoming changes.
  • Track and address the training needs of your team to enhance technical and communication skills.
  • Collaborate with the HR department in the recruitment process, participating in second-round interviews and advising on staffing needs.
  • Manage disciplinary actions effectively, in coordination with HR.

2. Organizational Responsibilities (20%)

  • Organize and optimize team shifts.
  • Ensure adherence to processes and procedures, stepping in to handle overflow calls or tickets when necessary.
  • Address logistical issues, including office supplies and general working conditions.
  • Provide support during critical incidents, escalations, and customer complaints.

3. Incident Management (25%)

  • Handle incoming customer calls and emails, logging details and ensuring timely resolution in line with SLAs.
  • Maintain in-depth knowledge of customer-specific applications.
  • Ensure all contractual SLAs are consistently met.

4. Customer Contact (10%): prepare and present Service Level Reviews, maintaining ongoing communication with customers regarding cases, procedures, and tools.

5. Reporting (15%): collect and analyze performance metrics, reporting findings to management, the quality team, and customers as needed.

Requirements:

- Native proficiency in German and fluency in English (written and spoken).

- Strong IT knowledge, including Windows/MS Office and internet configuration.

- Proven sales experience and business acumen.

- Experience managing a sales team.

- Excellent communication skills and the ability to manage and implement change.

- Strong customer care expertise.

- Familiarity with IT platforms and applications.

- EU member state passport of a valid Spanish residence permit



Package Details

Attractive salary

Performance bonus 

Relocation assistance: up to 500 EUR flight + assistance in finding accommodation

Permanent contract

  • German-Speaking Content Analyst- Relocation to Barcelona

    hace 2 días

    Valencia, Valencia, España Cross Border Talents A tiempo completo

    Are you a German speaker looking for a fresh experience in stunning Barcelona? Join our client's team as a Content Moderator and help maintain a safe and positive environment on the leading short video platform. Your role will involve filtering content, screening for inappropriate material, and ensuring compliance with platform guidelines. Please note that...

  • German-Speaking Junior Campaign Specialist

    hace 1 semana

    Valencia, Valencia, España Cross Border Talents A tiempo completo

    Position: Junior Campaign Specialist (German-speaking) – Hybrid/Onsite in BarcelonaLocation: Barcelona, Hybrid/OnsiteJob Type: Full-timeSalary: Competitive, depending on experienceBenefits: Health & Life Insurance, Relocation Assistance, Career Development, Equipment Provided, and moreCompany Overview:We are a leading global technology firm specializing in...

  • German CS Valencia WeWow

    hace 7 días

    Valencia, Valencia, España Workster Jobs A tiempo completo

    At WeWow Valencia, we are excited to welcome a new member to join our energetic team as a German Customer Support professional. If you are passionate about customer satisfaction and eager to develop your skills in a vibrant work environment, this opportunity might be the perfect fit for you.Primary Responsibilities of the German Customer Support RoleDeliver...

  • German-Speaking Business Development Representative Barcelona

    hace 1 semana

    Valencia, Valencia, España Cross Border Talents A tiempo completo

    Job Title: German-Speaking Business Development Representative – Hybrid/Onsite in BarcelonaLocation: BarcelonaEmployment Type: Full-timeSalary: Competitive, based on experienceBenefits: Health & Life Insurance, Relocation Assistance, Career Growth Opportunities, Equipment Provided, and moreAbout Us:We are an internationally recognized technology company...

  • German-Speaking Sales Account Executive

    hace 1 semana

    Valencia, Valencia, España Cross Border Talents A tiempo completo

    Job Title: German-Speaking Sales Account Executive (On-site)Location: Barcelona, SpainIndustry: Technology & Digital MarketingLanguage Requirements: German (C2), English (C1)Job Overview:We are in search of a motivated and enthusiastic German-speaking Sales Account Executive to join our team in Barcelona. This role will involve partnering with German clients...

  • German Speaking Google Ads Onboarding Account Manager

    hace 1 semana

    Valencia, Valencia, España Lingo-nova A tiempo completo

    German-Speaking Digital Marketing Account Manager | BarcelonaAbout The RoleJoin our dynamic international team in vibrant Barcelona and work on an exciting project inDigital Marketing Ads— a game-changing tool helping businesses grow online.This position is designed for professionals who can navigate theGerman market, onboard and engage with high-potential...

  • German Speaking Google Ads Onboarding Account Manager

    hace 2 semanas

    Valencia, Valencia, España Cross Border Talents A tiempo completo

    German-Speaking Digital Marketing Account Manager | Barcelona About the Role Join our dynamic international team in vibrant Barcelona and work on an exciting project in Digital Marketing Ads — a game-changing tool helping businesses grow online. This position is designed for professionals who can navigate the German market, onboard and engage with...

  • German-speaking Account Executive

    hace 5 días

    Valencia, Valencia, España Global People Sphere A tiempo completo

    Do you speak fluent German and love building relationships that create business growth? Join our Valencia team and help clients unlock the power of tech solutions while advancing your career in a dynamic international environment.What You´ll Do:Manage and grow mid-sized client accounts from outreach to deal closure.Spot new business opportunities and drive...

  • Sales Development Representative

    hace 1 semana

    Valencia, Valencia, España Hiring International Academy A tiempo completo

    Dutch-Speaking Sales Development Representative Valencia (Hybrid)We are looking for aDutch-speaking Sales Development Representativeto join an international tech company in Valencia, Spain. This is a great opportunity for candidates who enjoy sales, communication, and career growth in a supportive, multicultural environment.What You Will DoEngage with...

  • Business Developer – German Speaking

    hace 1 semana

    Valencia, Valencia, España Groupon A tiempo completo

    Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms...