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About Arbolus
Arbolus connects Private Equity Investors and Consultants with subject matter experts across industries for research, enabling seamless knowledge exchange via a digital platform.
Since 2018, we've been reinventing the expert network industry with a tech-driven approach, helping clients gain deeper insights while empowering experts to monetize their expertise. More agile and innovative than legacy networks, we stand out with an AI-powered platform, custom-sourced experts, and first-to-market tools like Canopy video Q&A.
Headquartered in London, Arbolus is a venture-backed scale-up with over 170 employees across five global offices in Barcelona, New York, and Gurgaon. Recently, we secured a $20 million Series B funding round to fuel our U.S. expansion and advance our mission: to make human knowledge digital and widely accessible.
About the role
Arbolus is looking for an IT Support Intern to join our Barcelona office on a 3-month internship contract. In this role, you'll be the first point of contact for technical support across the business, helping troubleshoot issues and ensure our teams can work smoothly. You'll work closely with colleagues across Sales, Customer Success, and Technology, gaining hands-on experience in a fast-growing, tech-driven environment.
Key responsibilities you will be in charge of
- Provide 1st and 2nd level support to all end-users with a customer-focused spirit.
- Support systems like Apple, Windows, Linux, G Suite, and Slack, amongst others, and the ability to train and support employees on their use.
- Manage access and identity management requests.
- Assist with IT onboarding and training curriculum.
- Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
About you
You're a proactive problem-solver who doesn't just identify issues - you help fix them. You communicate clearly, take responsibility for your work, and enjoy supporting others. You're excited to learn how to manage corporate devices, troubleshoot systems, and assist users across the business with their technical needs.
Requirements to succeed in this role
- Any prior exposure to technical support or troubleshooting is beneficial.
- Fundamental IT skills – hardware, OS, applications, networking, security.
- Good knowledge of Apple systems and software.
- Ability to independently manage and prioritize the workload.
- Fundamental knowledge of IT procedures and security principles.
- Very good communication skills and teamwork.
- Comfort in a fast-paced environment.
- Professional English
- University agreement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at . Please put "Reasonable Adjustment" in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.
We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.
