IT Support Specialist

We're UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let's build experiences people love—together.

The Opportunity
We're looking for a hands-on and approachable IT Support Specialist to join our Barcelona office. You'll play a key role in keeping our global team connected and supported—helping to solve technical challenges, streamline onboarding and offboarding, and contribute to projects that make our systems more efficient. This is a great opportunity for someone at a late-entry or early-mid level looking to grow their career in a global IT environment with enterprise-level tools.

You'll be the go-to person for IT needs during Barcelona business hours, working closely with colleagues across EMEA and the US. When you're not handling live support requests, you'll jump into smaller scoped IT projects and keep our technical documentation and logistics running smoothly.

Responsibilities

• Respond to IT support requests and escalate urgent or complex issues to IT Managers, especially during after-hours incidents
• Own and execute onboarding and offboarding activities, including account setups and equipment coordination
• Triage and resolve tickets using enterprise-level IT support tools (e.g. Zendesk, Jira Service Management)
• Support onsite office events, occasionally adjusting hours with advance notice
• Collaborate with remote teams and work independently on well-defined IT projects
• Maintain and contribute to IT documentation and processes
• Manage shipping logistics for employee equipment and device returns

Requirements

• 1–3 years of experience in an IT support role, ideally in a global or enterprise environment
• Familiarity with enterprise tools like Okta, Jamf, Windows, macOS, Google Workspace, Slack, and Zoom
• Comfortable using ticketing systems like Zendesk or Jira Service Management
• Ability to lift and manage packages up to 35 lbs as part of equipment handling
• Strong written and verbal communication skills with a service-first mindset
• Able to work on-site in our Barcelona office, Monday–Friday, 9am–5pm
• Experience working in remote environments and collaborating with distributed teams
• Fluent English and Spanish

Don't meet every single requirement but excited about the role?
We encourage you to apply Research shows that some candidates—especially those from underrepresented groups—are less likely to apply unless they meet 100% of the criteria. At UserTesting, we know that diverse perspectives drive innovation and we're committed to building a team that reflects a wide range of backgrounds, experiences, and skills.

Accommodations
At UserTesting, we are committed to providing inclusive and accessible experiences for all candidates. If you need any accommodations or adjustments throughout the interview process, please reach out to: We're happy to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.