Junior IT Support Engineer

hace 7 días

Barcelona, Barcelona, España Impress A tiempo completo

Join Impress – Europe's Leading Health-Tech Innovator

We believe everyone deserves a smile they'll love . As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care, revolutionizing invisible orthodontics since 2019.

With 150+ clinics across 10 countries and rapid growth, we're improving lives worldwide.

We are looking for a structured and analytical
Junior IT Support professional
to join our Onsite IT Team in Barcelona.

The Role

The junior IT Support Engineer serves as the primary point of contact for technical assistance, providing both remote and on-site support, troubleshooting, and maintenance of hardware, software, and network connectivity.

Technical Support & Troubleshooting

  • Provide
    first and second-line technical support
    to internal employees via phone, email, chat, and in-person desk-side visits.
  • Diagnose, troubleshoot, and resolve
    hardware issues (laptops, desktops, monitors, printers, mobile devices, peripherals) and software problems (OS, productivity suites, internal applications).
  • Perform
    proactive and reactive maintenance
    on end-user devices, including system patching, software updates, and security checks.
  • Manage
    user accounts and access
    within systems as Google Workspace, including password resets and account provisioning/deprovisioning.

Onsite Service & Operations:

  • Perform
    physical setup and installation
    of new or replacement IT equipment for employees (IMAC: Installs, Moves, Adds, Changes).
  • Manage the
    IT asset inventory
    , tracking hardware and software licenses from procurement through retirement.
  • Coordinate with external vendors for hardware repairs, warranty claims, and managed services.
  • Support
    conference room technology
    , including video conferencing systems and presentation equipment.
  • Provide a
    friendly and professional face
    of IT, ensuring a positive user experience for all in-person support requests.

Incident Management & Documentation

  • Log, categorize, prioritize, and track
    all incidents and service requests accurately using an IT Service Management (ITSM) ticketing system (Jira Service Desk).
  • Adhere to
    Service Level Agreements (SLAs)
    for response and resolution times.
  • Create and maintain documentation
    for the IT knowledge base (internal and user-facing) based on resolutions to recurring issues.

Desirable Skills and Qualifications

  • Education:
    Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field,
    or
    equivalent practical experience.
  • Technical Proficiency:
  • Expertise in supporting and troubleshooting
    Windows and macOS
    operating systems.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience with an
    ITSM ticketing system
    .

Preferred Qualifications

  • Experience:
    1+ years of experience in a similar IT support, Help Desk, or Desktop Support role.

  • Satellite Operations Engineer Junior

    hace 7 días

    Barcelona, Barcelona, España Page Personnel A tiempo completo

    Satellite manufacturing company with one of its offices located in el Baix Llobregat (Barcelona). Looking for aSatellite Operations Engineer junior.Detalles del clienteTheSatellite Operations Engineerperforms all activities required tooperate the company satellites in LEO. This is a position to support operations, so it will include some weekend and holiday...

  • Senior AWS Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Ingram Micro A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:  Role SummaryWe are looking for a Senior AWS Support Engineer to join our global support team. This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in...

  • 2nd Line IT Support Engineer

    hace 3 días

    Barcelona, Barcelona, España Open Cosmos A tiempo completo

    Aim high, go beyond At Open Cosmos we are solving the world's biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…Working in our Chief Operating Office (COO)Our COO Teams are the engine that powers Open Cosmos' operations. This...

  • Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Hustler Marketing A tiempo completo

    Company Introduction: At SecureCo, we're at the forefront of enterprise voice technology solutions, delivering mission-critical communication infrastructure to businesses worldwide. As a leading provider of VoIP and voice technology services, our mission is to ensure seamless, secure, and reliable communication for our enterprise clients. What sets us...

  • IT Support Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Fourthline A tiempo completo

    Hey thereAt Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, and insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more.Having started our journey in January 2018,...

  • Product Support Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleProduct Support Engineer (L2)SummaryAs a Product Support Engineer, you will deliver timely assistance to clients using Amadeus Hospitality products, ensuring smooth functionality and issue resolution. You'll investigate and escalate technical incidents, enhance support processes, contribute to knowledge base improvements, and communicate effectively...

  • IT Support Specialist

    hace 7 días

    Barcelona, Barcelona, España UserTesting A tiempo completo

    We're UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest...

  • IT Support

    hace 2 semanas

    Barcelona, Barcelona, España -094c-483a-b258-ea003e77bc6a A tiempo completo

    Estamos buscando un IT Support que será responsable de proporcionar soporte técnico integral en los distintos hospitales y oficinas, asegurando la operatividad de los sistemas y equipos. Actuará como primer nivel de resolución de incidencias en microinformática, macroinformática, redes y software (ofimática, aplicaciones corporativas), trabajando in...

  • Senior IT Infrastructure Engineer

    hace 1 día

    Barcelona, Barcelona, España Perk A tiempo completo

    About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...

  • plaça de Junior Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Institut de Recerca en Energia de Catalunya (IREC) A tiempo completo

    Institut de Recerca en Energia de Catalunya (IREC). 1 plaça de Junior Engineer (R1) in Electronics Engineering for Energy Storage and Power Electronics. Concurs o valoració de mèrits. Laboral temporal Data orientativa; si teniu algun dubte, consulteu l'ens convocant / Obert fins a trobar la persona candidata adequada. Termini obert. A1 - Grau universitari...