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IT Support Technician Trainee

hace 2 horas

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UPL Limited is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. Through OpenAg, UPL is focused on accelerating progress for the food system. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. We are present in more than 130 countries, represented by more than 10,000 colleagues globally.

Job Description:

  • Provide IT support to end-users via ticketing system.
  • Manage and maintain hardware inventory, ensuring accurate stock levels.
  • Implement and document IT processes, ensuring compliance and clarity.
  • Act as the primary IT contact for internal teams and users.
  • Perform administrative tasks related to IT operations and procurement.
  • Deploy and configure devices using
    Microsoft Autopilot
    and
    Intune.
  • Contribute to
    continuous improvement
    by analyzing support trends and proposing optimizations.
  • Ensure clear communication of IT policies and procedures to users.

Qualifications and Skills:

  • General infrastructure knowledge:
    Active Directory, DNS, DHCP.
  • Proficiency in
    Microsoft 365 suite
    for administrative tasks and process documentation.
  • Ability to identify and implement
    continuous improvement processes.
  • Experience with
    SharePoint & OneDrive
    is a plus.
  • Familiarity with
    Microsoft Autopilot and Intune
    for device provisioning is a plus.
  • Strong IT and technology skills
  • Proficiency in technical English is a must.
  • Proactive and solution-oriented.
  • Detail-oriented and conscientious.
  • Autonomous with strong problem-solving skills.
  • Curious and eager to learn.
  • Excellent interpersonal and communication skills.
  • P
    ossibility of signing an internship agreement from the University.
  • Possess a valid visa throughout the entire internship period if applicable.
  • Availability for a full-time/part time internship from 6 to 12 months.

Notice to Recruiters and Staffing Agencies:

UPL and its affiliates and subsidiaries ("UPL") have an internal recruiting department. UPL may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies should only contact UPL's Human resources department (hereafter referred to as HR department) for staffing requirements at UPL which would present all candidates internally. Agency must obtain written approval from UPL's HR department before submitting resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening will UPL pay the agreed upon service fees. UPL will not pay a fee to any Agency that does not have such agreement in place.

Diversity&Inclusion at UPL:

UPL is an equal opportunity employer, and all qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.