IT Support
hace 2 semanas
Job Description:
Job Title:
IT Support /EUC Engineer / L1 Field Service Engineer - Barcelona, Catalonia
Job Type
Onsite
Job Requirements:
The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
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Technologies
: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.
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IT Tools
– SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)
Technical Skills:
- 7 to 8 years experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.
- Solid knowledge of Windows (version 10 preferred)
- Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
- Hands-on hardware troubleshooting experience
- Ability to read and understand technical manuals, procedural documentation and OEM guides
- Knowledge of Active Directory for computer configuration e.g., WebSM
- Good understanding of Skype, VPN and mobile device support
- Knowledge of IMAC, SLA's and Asset management, ITIL
- General understanding of network infrastructure of DNS, Proxy servers and firewalls
- Basic knowledge of LAN/WAN setups and concepts
- Knowledge of software distribution, patching and imaging technologies desirable
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