Spa Manager
hace 2 días
Become a part of a world-class luxury spa, located in one of Madrid's leading 5-star hotels. We are searching for an experienced Spa Manager who is committed to delivering exceptional service and building a high-performing team. If you thrive in an elegant, fast-paced setting and have a vision for growth and excellence, we want to connect with you
Qué buscamosKey Qualifications:
- At least 3 years of experience in spa management or hospitality.
- Proven track record of delivering top-tier customer service.
- Strong business insight, with expertise in budget management and setting business goals.
- Exceptional communication skills, with the ability to lead, inspire, and develop staff.
- Deep understanding of wellness practices, with a focus on creating a calming and rejuvenating atmosphere.
Key Responsibilities:
- Lead and inspire the spa team, ensuring smooth and effective management.
- Develop and implement strategies to drive business growth and expand services.
- Track and manage financial performance, including sales, revenue, and staffing costs.
- Oversee the day-to-day operations, including scheduling and resource allocation.
- Maintain high standards of customer service, ensuring a consistent and exceptional guest experience.
- Ensure adherence to company policies, as well as legal and regulatory guidelines, audits, etc..
- Foster a positive work environment by coaching, training, and motivating the team.
- Use data analysis and key performance indicators to guide strategic decisions.
- Address client concerns and resolve issues efficiently to maintain satisfaction.
- Ensure all facilities meet stringent quality, cleanliness, and safety standards.
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