Technical Support Agent

hace 7 horas

Barcelona, España Emprego ES A tiempo completo

Our International client based in Barcelona is hiring Technical Support Agents for a variety of Technology brands

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

**Responsibilities**:
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

**Requirements**:
Fluency in French(C1/C2)
Intermediate level of English
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Keep up with the latest IT and tech-related trends
Proactive, self-motivated and a great team player

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