Technical Support Agent
hace 1 semana
Position: German Technical Support Agent
Location: Barcelona, Spain
Employment type: Full-time
Work model: Hybrid - Working 3 days a week from the office/2 days working from home
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Solve complex technical enquiries for all products
- Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting via incoming chat and phone
- Process all client requests in accordance with company processes and guidelines across all product ranges
- Identify new opportunities to cross-sell and upsell without compromising the values of the company
- Support new sales opportunities and provide insight solutions.
**REQUIREMENTS**:
- Experience in the customer service industry and ideally a contact centre environment
- A fluent level of German (spoken and written) plus an advanced level of English
- Well organised and able to prioritise your workload
- A natural team player - we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business
**OFFER**:
- Permanent contract (1-month probation period)
- Full-time position
- Working hours from Monday to Friday between 9:00 am - 18:30 pm (one short day)
- Holidays: 24 days per calendar year
- Hybrid: Working 3 days a week from the office/2 days working from home
- 2 weeks training
- Immediate start date.
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