Technical Support Agent

hace 2 días

Barcelona, Barcelona, España ALEA A tiempo completo

The Technical Support Agent will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. This role demands a tech-savvy, customer-focused professional who can efficiently communicate across multiple channels, support clients in a multilingual setting, and is motivated to help drive our growth and leadership in the tech support space.

Key ResponsibilitiesCustomer Support

  • Address client inquiries and technical issues via phone, email, and chat, skype ensuring quick and professional responses.

  • Guide customers through troubleshooting steps to resolve technical problems.

  • Follow up with clients to confirm issue resolution and gather feedback on the support experience.

Technical Troubleshooting

  • Diagnose and resolve software, system, or network-related issues.

  • Escalate recurring or complex issues to higher-level support or relevant teams.

  • Perform detailed logging of incidents and resolutions in ticketing systems, managing multiple cases simultaneously.

Collaboration and Knowledge Sharing

  • Partner with team members to address complex issues and share insights during team meetings.

  • Create, update, and maintain knowledge base articles, FAQs, and technical guides to support both clients and the internal team.

  • Stay informed about the latest industry trends, tools, and technologies to ensure top-tier support delivery.

Process Improvement

  • Provide feedback on recurring issues to help identify areas for product and process improvement.

  • Suggest and implement ideas to enhance the customer support experience.

Required Qualifications

  • Experience: Minimum of 2 years in a tech support role, ideally within a tech or SaaS environment.

  • Technical Knowledge:

    • Familiarity with REST APIs and troubleshooting API calls.

    • Experience with log review and metrics analysis using tools like Kibana.

    • Basic software and technical concepts (engineering degree not required).

  • Languages: Fluency in English and Spanish is required; Portuguese is a plus.

  • Skills:

    • Proficiency in using ticketing systems (e.g., Jira) or similar platforms.

    • Strong verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

    • Advanced problem-solving skills, with a demonstrated ability to manage and prioritize tasks effectively.

What We Offer

  • A competitive salary package based on your experience.

  • An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.

  • Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.

  • Discount on Veg it (vegan meals) to order your lunch at the office.

  • Flexible start and finish times.

  • Reduced working hours in August.

  • 23 holidays plus 3 extra days at disposal

  • Hybrid Work Model.

  • English classes

  • Parking benefit for those who live outside of Barcelona.

  • We want to make a difference, and as soon as the trial period is over, you receive an impressive gift as proof of the success of joining the project.

  • And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it's not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.

  • Technical Support Agent

    hace 2 semanas

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you passionate about technology and customer support? Do you want to work with a world-leading software development company while advancing your IT career? Were looking for Technical Support Agent to provide exceptional technical assistance and make a real impact.What You´ll Do:Provide technical support and guidance to customers using cutting-edge...

  • Technical Support Agent

    hace 6 horas

    Barcelona, Barcelona, España Alea A tiempo completo

    The Technical Support Agent will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. This role demands a tech-savvy, customer-focused professional who can efficiently communicate across multiple channels, support clients in a multilingual setting, and is motivated to...

  • English Technical Support Agent

    hace 2 semanas

    Barcelona, Barcelona, España NEWCO COMMUNICATIONS A tiempo completo

    Do you have a technical background or interest? Are you fluent in English and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Tech Support team in sunny...

  • German Technical Support

    hace 2 semanas

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    e are looking for a dedicated German Technical Support Advisor to join our team.In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction while resolving any issues they may encounter with our products or services.Key ResponsibilitiesCustomer Assistance : Respond to customer inquiries via...

  • Technical Support Specialist

    hace 4 días

    Barcelona, Barcelona, España Epson Europe B.V. A tiempo completo

    Job description:Your mission:Do you have experience with troubleshooting printers?Enjoy training and providing technical support to partners and customers?If so we would love to hear from youHere at Epson we are looking for a Level 2 Technical Support Specialist to join our team in Barcelona (hybrid working). You'll provide troubleshooting, problem...

  • Technical Support Analyst

    hace 1 semana

    Barcelona, Barcelona, España Clarivate A tiempo completo

    We are looking for aTechnical Support Analystto join our regional Alma Customer Care Team The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues.This is an amazing opportunity to work on Alma supporting our global clients. If you have...

  • Technical Support Analyst

    hace 4 días

    Barcelona, Barcelona, España Clarivate A tiempo completo

    We are looking for a Technical Support Analyst  to join our European Support Team in Spain The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a team of Ex Libris product experts. If you...

  • Commissioning Technical Support Engineer

    hace 6 horas

    Barcelona, Barcelona, España GE Vernova A tiempo completo

    Job Description SummaryIn the current process of business grow, facing projects with edge technology Offshore Wind Platform (Haliade X) - the Commissioning Technical Support Engineer will play an important role in the successful execution of projects. He/she will act as key person for the technical aspects of the commissioning project, with an overall view...

  • Technical Support Analyst

    hace 5 horas

    Barcelona, Barcelona, España Clarivate A tiempo completo

    We are looking for a Technical Support Analyst  to join our growing Customer Care Support Team at Clarivate The Technical Support Analyst is responsible for providing technical assistance, troubleshooting, and problem resolution to end users and customers experiencing software issues. This is an amazing opportunity to work in a knowledge-centered...

  • Automotive Technical Support DE

    hace 2 semanas

    Barcelona, Barcelona, España Topdon Europe Sl A tiempo completo

    About TopdonFounded in 2017, TOPDON is a global leader in automotive diagnostic equipment, dedicated to meeting current needs and innovating for future trends in the automotive industry. With a presence spanning Shenzhen, Changsha, Changde (China), and New Jersey (USA), we are committed to offering best-in-class solutions worldwide.Topdon Europe was...