Customer Support Agent

hace 12 horas

Barcelona, España HireOn Ltd A tiempo completo

HireOn Ltd is working with a leading multinational technology business that is looking to recruit Arabic-speaking Customer Support Agent for their offices in Lisbon.

**Important European Nationality it is required.**

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: 22500- 23000 euro gross/year

16100 euro gross/year, plus, 780 euro transport allowance,

€ 3240 /year language bonus; €7.63 (net) per working day (meal)

Plus 2000 euro relocation reimbursement.

DUTIES AND RESPONSIBILITIES:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets  
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Arabic, both oral and written
- Eligable to work in EU or pre-settlement status in Portugal
- Essential to have - at least 1 year experience in Customer support roles, ideally from contact centers
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation package and assistance.

**Salary**: 22,500.00€ - 23,500.00€ per year

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