Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

Customer Representative:
We are looking for a customer representative for one of our projects.

Our company:
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 29 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
- Main tasks:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
- Hours and Benefits:
- Shift: 39 hours/week from Monday to Friday 09:00-18:00
- Salary: 16,732.21 Euros gross/year + up to 1,200 Euros gross/year in bonus
- Temporary contract with possibility to be extended as permanent contract after 4 months
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
- Requirements:
- Native speaker of French and Spanish, Catalan or English is a plus
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ23-000105-1-SPAIN

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