Customer Support Team Lead

hace 1 semana

Malaga, España Technest Solutions, SLU A tiempo completo

**Your mission**:
The support service itself will be delivered from Málaga initially, expanding to additional sites in the future. This is a hands-on role, with your time being split between providing support and mentoring your team.

**What you'll do**:

- Manage and coordinate the support team
- Scale up the team as the business requires and train new hires
- Provide guidance and governance for the support function
- Provide direct customer support whilst always placing an emphasis on customer experience
- Operate in a 24 / 7 rotation for Level 1 / Level 2 support
- Review and resolve escalations if a support team member is unable to resolve a customer’s
- question or complaint
- Contribute to and deliver enhancements that support the continuous improvement of processes and controls within the team adopting ITIL best practices where possible
- Provide self-help and user guidelines for the customers to reduce basic support requests
- Explore and evaluate new processes, techniques, and tools

**What you bring**:

- BS or MS degree in Computer Science or a related technical field
- Sound Jira and Confluence knowledge to manage support tickets and documentation
- Excellent organizational and communication skills
- Slightly paranoid view about security and privacy
- Proactive attitude and pragmatic approach to solving problems and delivering solutions
- Thorough understanding of available technology along with the ability to research and evaluate different options
- Experience leading a team (1-2 years)
- High level of English

**Bonus Points**:

- A passion for cryptocurrencies and blockchain
- Experience in Fintech

**What we offer**:

- Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment
- Collaborative teams and agile multicultural environment
- Competitive salary with flexible compensation plan
- Flexible working hours and hybrid WFH model
- 25 paid holiday days + public holidays
- Private health insurance
- Relocation support
- Amazing office in Málaga city centre
- Free parking provided if needed
- Team building events, learning labs and corporate events
- Ongoing learning and professional development opportunities
- Office perks including games consoles, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc

We are the partner that enterprise business comes to when they are seriously considering adding cryptocurrency to their financial infrastructure.

Our team works side by side with clients to customize our digital asset management software to their existing workflows. We transform traditional merchant services into bitcoin payment processing platforms.

As the world changes, we are ready to help you transition to the next step in financial technology.

  • Application Support Team Lead

    hace 1 semana

    Malaga, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Application Support Team Lead** **Ebury Malaga - **4 days a week office based...

  • Customer Support

    hace 1 semana

    Malaga, España SD Worx A tiempo completo

    Are you passionate about helping others and solving problems? If so, we want you to join us as a Customer Support Specialist! **Responsibilities**: - Provide support within the framework of customer contracts. - Enhance efficiency and quality in daily tasks and team activities. - Ensure high professionalism and quality in all services. - Participate in...

  • Customer Support Agent

    hace 1 semana

    Malaga, España Brite A tiempo completo

    **About Brite** Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of instant pay-ins and instant payouts. With its technology built on Open Banking, Brite provides a convenient transaction experience for consumers and a risk-free payment process for merchants. Founded in Stockholm in 2019, Brite is committed to...

  • Customer Success Internal Support Representative

    hace 1 semana

    Malaga, España Safeguru HQ S.L A tiempo completo

    We are Safeguru, an E-Commerce specializing on industrial safety products and personal protective equipment, leader on health and safety digital content. We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required the Customer Success representatives,...

  • Customer Support Representative

    hace 2 semanas

    Malaga, España HireOn Ltd A tiempo completo

    HireOn Ltd Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office. Position: Customer Support Representative Location: Benalmadena, Spain Employment type: Full-time **Salary**: 1700 euro gross/month **DUTIES AND RESPONSIBILITIES**: -...

  • Customer Support Agent

    hace 7 días

    Malaga, España Brite A tiempo completo

    **About Brite** Brite Payments is a leading Open Banking-powered Account to Account (A2A) payment provider of Instant Payments and Instant Payouts. We provide a convenient transaction experience for consumers and reduce the risk in the payment process for merchants. Founded in Stockholm in 2019, Brite is committed to providing the best possible payment...

  • Dutch Customer Support Officer

    hace 2 semanas

    Malaga, España SD Worx A tiempo completo

    SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**,...

  • Technical Support Manager

    hace 1 semana

    Malaga, España STANDBY Consultores A tiempo completo

    Our client is a **multinational company** focused on **finding solutions to real problems** using cutting-edge technologies. Integrated in a **multinational holding** composed of **more than 20 companies** from different sectors, its mission is to lead all the technological developments of the group. For the development of their IT Center on the Costa del...

  • German Speaking Customer Support for Singapore

    hace 2 semanas

    Malaga, España European Language Jobs Greece A tiempo completo

    **Requirements**: **What you will bring**: - Excellent command of **German**: - Good communication skills in English - Customer service experience preferred - Strong verbal (phone) and written communication skills utilizing active listening - Experience working in hospitality/travel/airline industry is a plus but not required - Ability to learn and adapt...

  • Spanish Speaking Online Gaming Customer Support

    hace 2 semanas

    Malaga, España European Language Jobs Greece A tiempo completo

    Are you** **fluent in** Spanish**? Are you always the first to know all about the emerging trends in **online entertainment**? Would you like to put your knowledge to use by working for one of the most innovative brands? On behalf of **a leader in the online gaming industry**, we at European Language Jobs Greece are looking for talent with Spanish-speaking...