Technical Support Manager
hace 1 semana
Our client is a **multinational company** focused on **finding solutions to real problems** using cutting-edge technologies. Integrated in a **multinational holding** composed of **more than 20 companies** from different sectors, its mission is to lead all the technological developments of the group.
For the development of their IT Center on the Costa del Sol (Spain), **STANDBY** is looking for a **Technical Support Manager.**
**Minimum Job Requirements**:
+ The mission of this role is the development of a customer support system for one of the group's banks
+ The person in this position will create the knowledge base of the user experience, starting with the support in the use of a customer identification app
+ The technical support manager will be responsible for managing the ticketing system, in collaboration with the Q team
+ The person filling this position will build up the support team over time, based on the different functions of telephone support, ticket handling, etc.
**Knowledge, Skills and Abilities Required**:
+ Proven working experience as a Technical Support Manager
+ Experience in managing support ticketing systems and ticketing tools
+ Bilingual in spoken and written English (non-negotiable)
+ Proactive attitude and customer service oriented
+ Someone who is willing and able to create a user support system
+ Someone who wants to be responsible for the support team in the future
+ Some flexibility, in the initial phase of support for the use of the apps the service will be on US Eastern Standard Time; thereafter, it will be European time
**Professional Offer**:
+ Fully stable position
+ Salary range among the most competitive in the market
+ Medical insurance with no co-payments
+ Flexible remote work
+ Intensive working hours in summer
+ Extra holiday days
+ Training and refresher courses
+ Multinational environment, working in English
+ Join a team with the best European talent
You can also press the button to **join the job offer. **If you can't see the button, it's because the offer is no longer available. **You can still send us your CV for future professional opportunities.
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