At Home Customer Representative

hace 6 días


Barcelona, España Webhelp A tiempo completo

DESCRIPTION

We are looking for a Customer Representative for one of our projects.

YOU CAN WORK FROM HOME FROM ANYWHERE IN SPAIN.

**Responsibilities**:

- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Hours and Benefits:

- Full-time (39 hours/week) contract
- Schedule for 39 hours: From Monday to Friday from 09:00 to 18:00
- Salary for 39 hours/week: 20.000 Euros gross/year + up to 2.000 Euros gross/year in bonus
- Opportunity to join an international team
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Requirements**:

- Native level speaker of Danish plus fluent English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-007294-1-DENMARK



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