At Home
hace 7 días
If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.
**Responsibilities**:
Contact Management
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.
Knowledge Management
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.
We offer:
- Working from home
- Full-time and long-term contract
- Salary: 19.000 euros gross/year + up to 3.600 euros gross/year in bonus
- Schedule: Monday
- Fridays, from 09:00 to 18:00
- Internal Development Program
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*
**Requirements**:
- German native level speaker
- Fluent in English
- Self motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-007195-1-GERMANY
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