At Home Fashion Customer Representative

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

Are you interested in working for a world-renowned fashion brand?

Our company:
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Your role:

- Take incoming calls from boutiques and shops via telephone and resolve demands.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
- Answer and deal with customer pre and post sales requests (Logistics, queries, refunds, exchanges, delivery, etc.).
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Hours and Benefits:

- 39 hours/week: Monday to Friday from 09:00 to 18:00
- Salary for 39 hours: 17.950 Euros gross/year + up to 1.200 Euros gross/year
- Work from home within Spain
- Temporary contract
- Possibility to grow within the company
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Why apply?
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Real growth opportunities to progress
- New and modern office in the center area
- Receive a bonus starting from 300 euros for referring your friends

Our expectations:

- Native level speaker of German
- Fluent English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities:

- Resistant to stress.
- Very good communication skills.
- Ability to work in a team.
- Logical approach to problem solving.
- Ability to work on own initiative.
- Ability to adapt to different situations and needs.

If you identify with this, JOIN US

Career opportunities:
If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-006483-1-GERMANY

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