At Home Fashion Customer Representative
hace 1 semana
Customer Representative
Are you interested in working for a world-renowned fashion brand?
The brand you will work for is an internationally famous multinational which designs, manufactures and markets women's, men's and children's clothing and accessories.
We want to inspire through your passion for style and culture. Attention to the small details and a modern design are part of our Mediterranean and contemporary style.
Join our exciting and successful team to enter the fashion world.
Main responsibilities
- Escalate potential service issues. To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other advisors in their absence, either within the same team or across teams.
- Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
- To attend regular Team Meetings.
- To work on additional tasks required by Team Leader/QA/Trainer/TM connected to keeping up the service performance, quality and customer satisfaction.
- Hours and Benefits:
- Shift: 39 hours/week (rotative) from Monday - Friday from 09:00 - 21:00 Saturday: 10:00 to 18:00- Salary: 18.000 Euros gross/year + up to 1.500 Euros gross/year in bonus
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*
**Requirements**:
- Sales background/experience preferrable
- Native level speaker of Dutch
- Fluent English.
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ needs
- Basic sales skills-Upselling and cross-selling
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Personal abilities:
- Highly empathetic
- Great time management
- Self-motivated
- Resistant to stress
- Very good communication, listening skills
- Ability to work in a team
- Logical approach to problem solving
- Ability to work on own initiative
- Ability to adapt to different situations and needs
- Opportunistic in creating sales leads- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-006163-1-NETHERLANDS
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