At Home Customer Representative
hace 7 días
DESCRIPTION
We are looking for a Customer Representative for one of our projects.
YOU CAN WORK FROM HOME FROM ANYWHERE IN SPAIN.
**Responsibilities**:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
Hours and Benefits:
- Full-time (39 hours/week) contract
- Schedule for 39 hours: From Monday to Friday from 09:00 to 18:00
- Salary for 39 hours/week: 20.000 Euros gross/year + up to 2.000 Euros gross/year in bonus
- Opportunity to join an international team
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
**Requirements**:
- Native level speaker of Danish plus fluent English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-007294-1-DENMARK
-
At Home Customer Representative
hace 2 semanas
Barcelona, España Webhelp A tiempo completoWe are looking for a Dutch speaking Customer Representative to join one of our projects. **Responsibilities**: Contact Management: - Provide first class customer satisfaction at all times and do whatever is necessary to support our customers. - Ensure correct presentation of the customer's corporate and brand images in all interactions. Knowledge...
-
At Home
hace 2 semanas
Barcelona, España Webhelp A tiempo completoWe all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,... What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading! Do you want to work from the comfort of your OWN HOME? Our...
-
At Home Customer Representative
hace 6 días
Barcelona, España Webhelp A tiempo completoDESCRIPTION We are looking for a Customer Representative for one of our projects. YOU CAN WORK FROM HOME FROM ANYWHERE IN SPAIN. **Responsibilities**: - Log call details onto call management systems and provide response and resolution within SLA - Escalate potential service issues initially with Mentor - To follow all the processes and procedures of the...
-
At Home Customer Representative
hace 7 días
Barcelona, España Webhelp A tiempo completoDESCRIPTION We are looking for a Customer Representative for one of our projects. YOU CAN WORK FROM HOME FROM ANYWHERE IN SPAIN. **Responsibilities**: - Log call details onto call management systems and provide response and resolution within SLA - Escalate potential service issues initially with Mentor - To follow all the processes and procedures of the...
-
At Home Customer Representative
hace 7 días
Barcelona, España Webhelp A tiempo completoDESCRIPTION We are looking for a Customer Representative for one of our projects. YOU CAN WORK FROM HOME FROM ANYWHERE IN SPAIN. **Responsibilities**: - Log call details onto call management systems and provide response and resolution within SLA - Escalate potential service issues initially with Mentor - To follow all the processes and procedures of the...
-
From Home
hace 21 minutos
Barcelona, España Webhelp A tiempo completoCustomer Representative **Responsibilities**: Contact Management: - Provide first class customer satisfaction at all times and do whatever is necessary to support our customers - Ensure correct presentation of the customer’s corporate and brand images in all interactions. Knowledge Management: - Attend all trainings and certify at Online Academy to...
-
At Home
hace 7 días
Barcelona, España Webhelp A tiempo completoIf you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in...
-
At Home
hace 3 días
Barcelona, España Webhelp A tiempo completoIf you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in...
-
At Home Fashion Customer Representative
hace 2 semanas
Barcelona, España Webhelp A tiempo completoAre you interested in working for a world-renowned fashion brand? Our company: Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern...
-
Dutch Speaking Customer Representative
hace 2 semanas
Barcelona, España Webhelp A tiempo completoAre you looking to take on a new challenge in a creative and highly motivated team working to make a positive impact in the world? Your future project: Our client's mission is to support the well-being of consumers and enable a more sustainable lifestyle by offering a globally unique, refillable drinking system. What makes our client special? They have...