From Home
hace 3 días
Customer Representative
**Responsibilities**:
Contact Management:
- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
- Ensure correct presentation of the customer’s corporate and brand images in all interactions.
Knowledge Management:
- Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
- Provide pro-active feedback to team leaders regarding new solutions, potential escalations, or service issues in order to pro-actively find solutions in cooperation with the company if not within WEBHELP guidelines
- Enrich and localize the knowledge database from new incoming contacts
- Hours and Benefits:
- Shift: 39 hours/week from Monday - Friday from 09:00 - 18:00- Salary: 17.400 Euros gross/year + up to 2.400 Euros gross/year in bonus
- Permanent contract
- Ongoing training
- Diverse growth opportunities
- Work from home
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
**Requirements**:
Language Skills:
- Native level of German and Advanced level of English
Soft Skills:
- Self-motivated
- Team player
- Active listening/comprehension skills
- Supportive person
- Outgoing and open minded
- Very good written skills
- Customer-focused attitude
- Goal oriented attitude- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-007383-1-GERMANY
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