First Line Analyst with French

First Line Analyst with French & English (80% From Home)Join to apply for the First Line Analyst with French & English (80% From Home) role at ComputacenterComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.We are looking for Dutch Speaker with fluent English to join our team at Computacenter Spain.The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.Your future tasks will be…You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems. You’ll enjoy an environment where people support and respect each other, while doing the following tasks:Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over EuropeResolving IT issues of our partners which can occur during the course of office workDocumentation and logging of calls on the ticketing toolDelegation of problems which cannot be resolved to the competent teamsMaintaining and improving customer satisfaction levelCommunication with your direct team members and different departmentsWhat do we offer you?Is a hybrid position (80% work from home).Fully paid training from the beginningTicket Restaurant (1100€ per year), and Private health insuranceRotation shift: from 7 AM - 7 PM Monday to Friday.Permanent contract, 39h per week in totalCareer development and leadership program opportunities.Free online language classes (GER, FRE, SPA & ENG)An international environment where people support and respect each otherFast recruitment processYou are the ideal candidate if…You are fluent in French and English. Having an advanced level of Dutch or German is a plusYou are interested in learning about ITYou have logical thinking and enjoy helping other people to solving issuesYou have outstanding communication skills and customer focused mind-setYou have the ability to do multitaskingYou enjoy working in a teamYou respect the timet schedule and are punctualAbout usComputacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer Service and Information Technology#J-18808-Ljbffr