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Customer Support

hace 2 semanas

Malaga, España Webhelp A tiempo completo

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

**Main tasks**
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

**We offer**
- Full-time (39 hours/week) and long term contract
- Schedule (rotative): from Monday to Friday, from 08 to 19
- Salary: 17.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus
- Signing bonus of 1.500 euros (gross)
- Opportunity to join an international company

**Requirements**:

- Native level speaker of French
- English or Spanish intermediate level (B2)
- Confident with Technology or Electronic products basic procedures, experience in technical field is a plus
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.

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The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

**Main tasks**
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

**We offer**
- Full-time (39 hours/week) and long term contract
- Schedule (rotative): from Monday to Friday, from 08 to 19
- Salary: 17.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus
- Signing bonus of 1.500 euros (gross)
- Opportunity to join an international company

**Requirements**:

- Native level speaker of French
- English or Spanish intermediate level (B2)
- Confident with Technology or Electronic products basic procedures, experience in technical field is a plus
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.

Spain (es)

French