Service Desk Technician

We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month.

We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

What you’ll do & Who you are

We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.

This role is ideal for an IT professional looking to take the next step in her career because you will provide high-quality support to our internal users, using your expertise to deliver efficiency, customer satisfaction and IT excellence.

This is an on site job with flexible hours. Business travel to one of our smaller offices may be expected every other month.

What you'll do:
- Be a point of escalation for complex IT issues, providing first and second-line support, e.g., Resolve complex user issues related to hardware, software, network connectivity, mobile phones or peripherals.- Identify root causes of recurring issues and propose solutions for process improvement.- Implement and refine triage processes to streamline incident management and improve resource allocation.- Collaborate with different teams across all Adevinta Hubs to enhance end-user computing service delivery processes.- Participate or take a role in global and local IT projects to improve our customer experience and automate recurring task- Mentor junior team members, sharing knowledge and best practices to facilitate their professional development.

Who you are:
- Bachelor’s degree in Computer Science or related field.- 3+ years experience in technical support or IT service desk, focusing on incident resolution and request fulfilment.- Strong Experience in providing outstanding customer service and problem-solving skills.- Expertise in Apple and Windows operating systems and hardware, IT infrastructure including video conferencing, printers, networking.- Experience with ITIL, incident management and request fulfilment.- Commitment to staying updated on emerging technologies.- Excellent English skills, spoken and written. Local language fluency required.

Benefits- Competitive compensation package- Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation- Benefits including stock purchase plan and annual bonus plans- Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer- Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.- ‘Work from anywhere’ weeks - up to four weeks working from anywhere, as long as you have an internet connection- Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more

EN: Flexible benefits programme (transport, restaurants, child-care, etc), Free daily breakfast, 26 days of holidayPrograma flexible de prestaciones (transporte, restaurantes, guardería, etc.), Desayuno diario gratuito, 26 días de vacaciones

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.