French-Speaking Help Desk Technician

hace 2 días

Barcelona, España CBT A tiempo completo

Job Title: French-Speaking Help Desk Technician (Hybrid & Onsite) Location: Barcelona, Spain Job Type: Full-time Department: IT Support / Help Desk About Us: At (Company Name), we are passionate about delivering innovative IT solutions that empower businesses and enhance their operations. Our customer-centric approach and technical expertise have earned us a reputation as a leader in the IT services industry. We are expanding our team and looking for a skilled French-Speaking Help Desk Technician to join us in Barcelona. If you have a strong technical aptitude, excellent problem-solving skills, and love helping people, this is the perfect opportunity for you Position Overview: As a French-Speaking Help Desk Technician, you will play a critical role in providing technical support to our French-speaking clients and employees. You will serve as the first point of contact for troubleshooting IT issues, resolving technical problems, and ensuring smooth operations for users. This is a hybrid role, allowing you the flexibility to work remotely part of the time, while also offering the opportunity for in-person collaboration at our Barcelona office. Key Responsibilities: Provide Technical Support: Offer technical assistance to French-speaking users, diagnosing and resolving hardware, software, and network-related issues via phone, email, and remote tools. Troubleshoot and Resolve Issues: Quickly and effectively troubleshoot technical problems, providing clear, step-by-step guidance to users. Collaborate with Teams: Work with other IT specialists and departments to resolve more complex technical issues and improve system performance. User

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