IT Help Desk Technician
hace 2 semanas
**Job brief**:
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- **Responsibilities**
- Serve as the first point of contact for users seeking technical assistance over the
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the users through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- **Requirements and skills**
- Proven experience as a help desk technician or other customer support role.
- Good understanding of computer systems, mobile devices and other tech products.
- Good problem-solving, analytical, and team-working skills.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English and or Italian and Spanish.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
-
French-Speaking Help Desk Technician
hace 19 horas
Barcelona, España CBT A tiempo completoJob Title: French-Speaking Help Desk Technician (Hybrid & Onsite) Location: Barcelona, Spain Job Type: Full-time Department: IT Support / Help Desk About Us: At (Company Name), we are passionate about delivering innovative IT solutions that empower businesses and enhance their operations. Our customer-centric approach and technical expertise have earned us a...
-
Tech Support/Help Desk Technician
hace 2 semanas
Barcelona, España Cross Border Talents A tiempo completoWe are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through. The IT technician should be knowledgeable of both software and hardware...
-
Tech Support/Help Desk Technician
hace 5 días
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through.The IT technician should be knowledgeable of both software and hardware...
-
Tech Support/Help Desk Technician | Barcelona
hace 2 semanas
Barcelona, España Cross Border Talents A tiempo completoWe are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through. The IT technician should be knowledgeable of both software and hardware...
-
French-Speaking Help Desk Technician
hace 5 días
Barcelona, Barcelona, España CBT A tiempo completoJob Title: French-Speaking Help Desk Technician (Hybrid & Onsite)Location: Barcelona, SpainJob Type: Full-timeDepartment: IT Support / Help DeskAbout Us:At [Company Name], we are passionate about delivering innovative IT solutions that empower businesses and enhance their operations. Our customer-centric approach and technical expertise have earned us a...
-
IT Help Desk
hace 5 días
Barcelona, España Ukio A tiempo completo**About Ukio |**: Ukio’s mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market by providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts,...
-
German Help Desk Associate
hace 2 semanas
Barcelona, España CBT A tiempo completoJob Title: German Help Desk AssociateLocation: Barcelona, Spain – Onsite & Hybrid Options AvailableDepartment: IT Support / Help Desk / Customer ServiceEmployment Type: Full-Time About the Role: We are looking for a proactive and tech-savvy German-speaking Help Desk Associate to join our support team in Barcelona. You will be the first line of contact for...
-
German Help Desk Associate
hace 19 horas
Barcelona, Barcelona, España CBT A tiempo completoJob Title: German Help Desk AssociateLocation: Barcelona, Spain – Onsite & Hybrid Options AvailableDepartment: IT Support / Help Desk / Customer ServiceEmployment Type: Full-TimeAbout the Role:We are looking for a proactive and tech-savvy German-speaking Help Desk Associate to join our support team in Barcelona. You will be the first line of contact for...
-
Help Desk
hace 1 semana
Barcelona, España El solar A tiempo completoEmpresa que opera en el sector de venta y alquiler de coches de lujo busca un/a empleado/a en el Help Desk en una exposición. **La figura ideal deberá**: - Informar a los clientes sobre los productos de la empresa, - Registro de clientes, - Gestionar las solicitudes de información y abrir los tickets correspondientes según la necesidad del...
-
Desktop Support Technician
hace 2 días
Barcelona, España EOS IT Company A tiempo completo**Desktop Support Technician** ** Our Company** EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and...
