IT Help Desk Technician
hace 4 días
**Job brief**:
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- **Responsibilities**
- Serve as the first point of contact for users seeking technical assistance over the
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the users through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
- **Requirements and skills**
- Proven experience as a help desk technician or other customer support role.
- Good understanding of computer systems, mobile devices and other tech products.
- Good problem-solving, analytical, and team-working skills.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English and or Italian and Spanish.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
-
IT Help Desk Technician
hace 1 semana
Barcelona, España Wallbox A tiempo completo**Description**: Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger. Founded in 2015, with headquarters in Barcelona and selling already in over 80+...
-
Tech Support/Help Desk Technician
hace 3 días
Barcelona, España Cross Border Talents A tiempo completoWe are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through. The IT technician should be knowledgeable of both software and hardware...
-
Tech Support/Help Desk Technician
hace 5 días
Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through.The IT technician should be knowledgeable of both software and hardware...
-
Tech Support/Help Desk Technician | Barcelona
hace 2 semanas
Barcelona, España Cross Border Talents A tiempo completoWe are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through. The IT technician should be knowledgeable of both software and hardware...
-
French-Speaking Help Desk Technician
hace 5 días
Barcelona, Barcelona, España CBT A tiempo completoJob Title: French-Speaking Help Desk Technician (Hybrid & Onsite)Location: Barcelona, SpainJob Type: Full-timeDepartment: IT Support / Help DeskAbout Us:At [Company Name], we are passionate about delivering innovative IT solutions that empower businesses and enhance their operations. Our customer-centric approach and technical expertise have earned us a...
-
Help Desk
hace 21 horas
Barcelona, España Hays A tiempo completoTu nueva empresa Desde Hays seleccionamos Help Desk en una empresa del sector de informática y telecomunicaciones ubicada en Barcelona centro. La persona seleccionada trabajará en el Departamento de Help Desk y reportará a responsable de plataforma. Tu nuevo puesto Tareas de Service Desk : relacionadas con la atención al usuario de forma remota y...
-
German Help Desk Associate
hace 3 días
Barcelona, España CBT A tiempo completoJob Title: German Help Desk AssociateLocation: Barcelona, Spain – Onsite & Hybrid Options AvailableDepartment: IT Support / Help Desk / Customer ServiceEmployment Type: Full-Time About the Role: We are looking for a proactive and tech-savvy German-speaking Help Desk Associate to join our support team in Barcelona. You will be the first line of contact for...
-
Junior Help Desk in It
hace 1 semana
Barcelona, España Farmaprojects A tiempo completoDESCRIPTION The Junior Help Desk in IT will be responsible for providing first-level technical support to internal users while contributing to development projects and continuous improvement within the IT department. Main Responsibilities: - Address and resolve technical issues for users - Document solutions and maintain the knowledge base - Participate...
-
Help Desk
hace 1 semana
Barcelona, España El solar A tiempo completoEmpresa que opera en el sector de ventas busca un/a empleado/a para el **Help Desk** en showroom. La persona ideal deberá: - Informar a los clientes sobre los productos de la empresa, - Registrar a los clientes, - Gestionar las solicitudes de información y abrir los tickets correspondientes según las necesidades del cliente. **Requisitos**: - Buen...
-
Administrativo/a Help Desk
hace 1 semana
Barcelona, España Synergie A tiempo completoRequisitos - Conocimientos en herramientas de ticketing. - Nociones de inglés y francés. - Formación mínima de CFGS en Administración. - Experiência previa mínima de 1 año en el ámbito de HelpDesk. - Persona empática, comunicativa y resolutiva. Descripción Para una empresa ubicada en Barcelona que se dedica a dar soluciones y equipamiento para...
