Contact Center Agent, Dutch and English Speaker

hace 1 día

Madrid, España MSX INTERNATIONAL A tiempo completo

**Contact Center Agent in Madrid OR Alicante - Dutch speaker with English**

**Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?**

**The duties you will perform on a day-to-day basis are as follows**:

- Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
- Address any concerns, questions, or issues raised by customers during the follow-up call.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Promote positive relationships with clients and encourage referrals.

**We are looking for you if**:

- You have excellent communication skills, both verbal and written.
- You are bilingual or native in** **Dutch and have excellent English skills.
- You have strong interpersonal skills and the ability to build rapport with customers.
- You are detail-oriented and organized.
- You are proficient in using customer relationship managemente (CRM) software.
- You have prior experience in customer service, sales or related fields is a plus.

**What do we offer?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- MSX Bazahar: Collective purchasing portal with great discounts for employees.
- Flexible remuneration plan.
- 23 working days according to collective agreement + 3 extra days.
- Internal training plan.
- Additional incentives for employees referral programs, internal trainers, new business opportunities.

**About MSX International**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Vision**

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

**The MSXI Mision**

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

  • Contact Center Agent L1 Dutch and English Speaker in Madrid

    hace 1 semana

    Madrid, España MSX INTERNATIONAL A tiempo completo

    **Contact Center Agent in Madrid - Dutch speaker with English** **Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?** **The duties you will perform on a day-to-day basis are as follows**: - Conduct follow-up calls with...

  • Dutch Speaker Customer Suppor Agent

    hace 1 semana

    Madrid, España Connections A tiempo completo

    Our international client is looking for a **Dutch-speaking Customer Support Agent** to work **remotely from anywhere in Spain.** **Responsibilities** - Answer inbound calls from customers to provide after-sales support, schedule appointments, provide commercial information, as well as other services as requested by the company within guidelines/goals...

  • Contact Center Agent L1 Spanish and English Speaker in Madrid

    hace 1 semana

    Madrid, España MSX INTERNATIONAL A tiempo completo

    **Contact Center Agent L1 in Madrid - Spanish speaker with English** **Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?** **The duties you will perform on a day-to-day basis are as follows**: - Conduct follow-up calls...

  • Call Center Agent

    hace 1 semana

    Madrid, España Dice Partners A tiempo completo

    **Job Title**: Call Center Agent - Arabic Speaker (Acquisition - iGaming) **Location**: Madrid, Spain **Reports to**: Call Center Manager **Employment Type**: Full-time **Job Summary**: We are seeking a motivated and dynamic **Call Center Agent** to join our Arabic-speaking Acquisition team within our iGaming call center operations in Madrid. This role is...

  • Customer Care Professional Dutch

    hace 2 días

    Madrid, España American Express A tiempo completo

    Customer Care Professional Dutch & English Speaker - Commercial Services PA ServicingJoin to apply for the Customer Care Professional Dutch & English Speaker - Commercial Services PA Servicing role at American ExpressAt American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviours, and an unwavering...

  • Dutch or Norwegian or Swedish Native Speaker

    hace 1 semana

    Madrid, España Global Human Capital Group A tiempo completo

    **Requirements**: - No need previous experience -. Dutch or Norwegian or Swedish native speaker SKILLS REQUIRED: - Strong understanding of Customer Relationship Management. Sales negotiation skills - Understanding & delivering the “best in class” customer service at all times. - General knowledge of networking and communications technology - Ability to...

  • Agente Contact Center con Catalán/Valenciano.

    hace 1 semana

    Madrid, España Iman Temporing A tiempo completo

    Agente Contact Center con Catalán/Valenciano. ¡Oportunidad! Menos de 10 candidatos inscritos. Salario: Tipo de contrato: Jornada: Jornada Completa Años de experiencia: Años de experiencia: Sin Experiencia Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. #Conectamoseltalentoconlasoportunidades ¡Únete...

  • Agente Contact Center con Catalán/Valenciano.

    hace 2 semanas

    Madrid, España IMAN TEMPORING A tiempo completo

    Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. #Conectamoseltalentoconlasoportunidades ¡Únete a nuestro equipo como Agente Contact Center con Catalán/Valenciano para importante Multinacional del Sector Industrial con ubicación en Madrid (Villaverde). Si eres una persona dinámica, proactiva y te...

  • Agente Contact Center con Catalán/Valenciano.

    hace 1 semana

    Madrid, España IMAN GROUP A tiempo completo

    Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. #Conectamoseltalentoconlasoportunidades ¡Únete a nuestro equipo como Agente Contact Center con Catalán/Valenciano para importante Multinacional del Sector Industrial con ubicación en Madrid (Villaverde). Si eres una persona dinámica, proactiva y te...

  • Agente Contact Center con Catalán/Valenciano.

    hace 1 semana

    Madrid, España IMAN GROUP A tiempo completo

    Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. #Conectamoseltalentoconlasoportunidades ¡Únete a nuestro equipo como Agente Contact Center con Catalán/Valenciano para importante Multinacional del Sector Industrial con ubicación en Madrid (Villaverde). Si eres una persona dinámica, proactiva y te...