Contact Center Agent L1 Spanish and English Speaker in Madrid

hace 3 días

Madrid, España MSX INTERNATIONAL A tiempo completo

**Contact Center Agent L1 in Madrid - Spanish speaker with English**

**Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?**

**The duties you will perform on a day-to-day basis are as follows**:

- Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
- Address any concerns, questions, or issues raised by customers during the follow-up call.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Promote positive relationships with clients and encourage referrals.

**We are looking for you if**:

- You have excellent communication skills, both verbal and written.
- You are native in** Spanish** and have excellent **English** skills (At least **B2**).
- You have strong interpersonal skills and the ability to build rapport with customers.
- You are detail-oriented and organized.
- You are proficient in using customer relationship managemente (CRM) software.

**What do we offer?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- MSX Bazahar: Collective purchasing portal with great discounts for employees.
- 23 working days according to collective agreement + 3 extra days.
- Internal training plan.
- Additional incentives for employees referral programs, internal trainers, new business opportunities.

**About MSX International**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Vision**

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

**The MSXI Mision**

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

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