Customer Care Professional Dutch

hace 23 horas


Madrid, España American Express A tiempo completo

Customer Care Professional Dutch & English Speaker - Commercial Services PA ServicingJoin to apply for the Customer Care Professional Dutch & English Speaker - Commercial Services PA Servicing role at American ExpressAt American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of the Team Amex, you’ll experience comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together we will help define the future of American Express.How will you make an impact in this role?Deliver world‑class customer service, responding to Commercial Customers’ inquiries and concerns – approximately 70% via email and 30% via voice.Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first‑contact resolution and negotiating a positive outcome for the customer and American Express.Meet and exceed quality goals, compliance regulations and productivity targets.Navigate computer systems and applications to service our customers, and enable them to get the most from our online and mobile platforms.Document necessary information such as



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