New Accounts Austria

New Accounts Austria - Customer Care Professional / KYC AnalystCompruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible.Join American Express as a Customer Care Professional / KYC Analyst and contribute to our 175‑year legacy of innovation and customer service.ResponsibilitiesProcess new account applications for the German market in line with anti‑money laundering regulations, using a variety of strategies, tools, and systems.Deliver world‑class customer service, responding to inquiries and problems on inbound, outbound calls, emails, and system processing.Support customers through the application journey and analyze applications.Complete anti‑money laundering and risk verifications on new account applications.Build meaningful relationships with customers by offering custom solutions and negotiating positive outcomes for both the customer and American Express.Meet and exceed quality goals, compliance regulations, and productivity targets.Be a goal‑oriented and KPI‑driven performer.Navigate a computerized data entry system or other relevant applications.Uphold the Data Protection and Privacy Act for customers.Update systems accurately and efficiently, identifying process gaps and raising issues to leadership.Re‑prioritize to adapt to the ever‑changing environment.Act as a team player and solution‑oriented colleague.Minimum QualificationsFluent in German—written and oral skills.Demonstrate personal excellence by remaining positive in difficult situations.Navigate multiple systems and digital tools to service customers.Preferred QualificationsKnowledge of KYC and KYB.Intermediate English and/or Spanish desirable in addition to the market language.Experience with local market anti‑money laundering regulation.Customer service experience in the German market desired but not essential.Goal‑oriented and KPI‑driven performance.Passion to serve by delivering outstanding service in every interaction.Ability to work in a fast‑paced environment, multitask, and re‑prioritize regularly.Strong interpersonal, communication, and listening skills.Strong verbal and written communication skills.Assertiveness to handle difficult conversations.Excellent negotiation, influencing, and resourcefulness skills.Proactive, analytical, and problem‑solving skills with strong attention to detail.Outstanding organizational skills.Confidence to work in a virtual, multicultural environment.Proven ability to deliver high productivity and quality work under minimum supervision.Visa SponsorshipEmployment eligibility to work in Austria is required; the company will not pursue visa sponsorship for these positions. Depending on business unit requirements and applicable laws, American Express may provide sponsorship for certain positions.BenefitsCompetitive base salaries.Bonus incentives.Support for financial well‑being and retirement.Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.Generous paid parental leave policies (depending on your location).Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).Free and confidential counseling support through the Healthy Minds program.Career development and training opportunities. xsgfvud Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.#J-18808-Ljbffr