Business Solutions Manager

The Business Solutions Team delivers a number of projects and initiatives that could be summarized as follows:

- We design and activate strategic solutions for clients, from ideation and planning to execution of finite details; ensuring value is delivered with the highest client satisfaction and the strongest feeling of partnership, with an aim for cross-selling and up-selling incremental services.
- We engage with external and internal clients across the Indicia Worldwide business consultatively to understand their needs and pain points, diving deep into their existing processes, technology tools, analytics and people structures.
- We ensure with gravitas and confidence that the strategy for our business is delivered.
- We conduct analyses and drive insights from stakeholder meetings, process mapping, data and market research.
- We design, build and propose viable, quantifiable solutions and optimization plans; and present the designed solutions, convincing senior stakeholders of the recommendations’ value (e.g. Marketing, Procurement, Technology, Finance, HR Executives).
- We support the new business and sales cycle when required as Subject Matter Expert

**Purpose of the role**:
As a Business Solutions Manager, you will be responsible for engaging with external and internal clients across the Indicia Worldwide business consultatively to understand their needs and pain points, diving deep into their existing processes, tools and people structures.
- You will be conducting analysis and driving insights from stakeholder meetings, process mapping, data and market research.
- You will also design, build and propose viable, quantifiable solutions and optimization plans; and present the designed solutions, convincing senior stakeholders of the recommendations’ value (e.g. Marketing, Procurement, Finance, HR Executives).

**Key Responsibilities**:
Drive Solutions: design and activate strategic solutions for internal and/or external stakeholders from requirements gathering and planning to execution of finite details; ensuring value is delivered with the highest client satisfaction and the strongest feeling of partnership.
- Engaging with external and internal clients across the Indicia Worldwide business consultatively to understand their needs and pain points, diving deep into their existing technology, tools, processes, analytics and people structures
- Ensuring with gravitas and confidence that the strategy for our business is delivered.
- Conducting analyses, requirement gathering sessions and driving insights from stakeholder meetings, process mapping, data and market research.
- Design, build and propose viable solutions that have a real business impact; and present the designed solutions, convincing senior stakeholders of the recommendations’ value (e.g. Marketing, Productement, technology, Finance, HR executives).
- Project / Programme Management:_
Managing effective implementations of the optimization plans; always meeting the agreed business requirements within time, cost and quality constraints:

- Setting goals and objectives.
- Selecting and building accountable, cross-functional project teams.
- Defining roles and responsibilities, assigning tasks and deadlines and empowering team members to achieve their goals.
- Checking feasibility and working out budgets, teams and resources.
- Assigning tasks and deadlines and empowering team members to achieve their goals.
- Monitoring progress and ensuring on-time and on-quality deliverables.
- Managing day-to-day operational aspects of the projects.
- Adjusting project plans and reallocating resources as needed.
- Reporting and documentation:_
- Reporting to teams and stakeholders, escalating to management as needed.
- Creating and maintaining comprehensive project documentation.
- Constantly measuring and comparing progress against agreed-upon plans.
- Meeting regularly and managing status updates on progress and challenges
- Change management, quality and satisfaction of your stakeholders:_
- Proactively identifying the issues and risks faced by the projects, identifying the resolution and mitigating actions required, and escalating accordingly.
- Ensuring stakeholders’ satisfaction through constant communication and other change management principles.
- Being open to stakeholder feedback and flexible to readjust project plans.
- Prepare and deploy communication plans at different organizational levels.

Developing and maintaining an in-depth knowledge of Indicia Worldwide’s capabilities, and continually expanding your expertise around market trends in marketing, procurement and general business. Showing a genuine interest in our clients’ businesses, challenges, markets and industries.

**Key Experience, Skills and Knowledge**:

- Professional Experience:_
- +5 years of experience in consulting, preferably exposed to change management, deployment and management of optimisation solutions in Operations.
- Proven project management expertise lead