National Account Manager

**ROLE PURPOSE**

The National Account Manager (NAM) will manage the local customer relationship for a portfolio of Vodafone Global Enterprise of around 10 accounts across Vodafone operating companies, affiliates and partners and drive profitable revenue contribution and increased market share from integrated product, service and mobile solution offerings.

**KEY ACCOUNTABILITIES AND DECISION OWNERSHIP**

Leads account planning and strategy development for a defined portfolio of Vodafone Global Enterprise accounts supporting and aligned to the global account plan (as defined by the Global Account Manager, Regional Account Manager and customer).

Ambitions to drive accelerated revenue growth by identifying potential markets for new and existing products and services.

Identify and pursue sales opportunities and leads which may come from meetings, clients, other sales force, vendors and others.

Maximizes internal network within Vodafone to get results for customers and to ensure effective problem resolution and problem management. BUILDING CUSTOMER LOYALTY

Creativity for introduces new innovations and concepts to key decision makers within the customer through relationship and stakeholder management of CEO’s and Sales Directors within all key clients. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

Oversees new products, services and mobile solutions of account. Works in partnership with Customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and solutions to accounts

**CORE COMPETENCES, KNOWLEDGE AND EXPERIENCE**

Maintain expertise of internal procedures and systems (e.g., SF, JO) for resigns and acquisitions and managing the progress of quotes through VGE commercial processes to contract production
To have the ability to manage own time to ensure market and product knowledge is up to date

Ensure sales and churn targets are achieved every month.

Work within given policies and processes of the VGE team.

**MUST HAVE TECHNICAL /PROFESSIONAL QUALIFICATIONS**

Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.

Extensive knowledge of Vodafone’s products and services and their value to customers.

Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers

An understanding of corporate governance in complex organizations.

Demonstrated success in networking at senior levels amongst industry leaders with strong relationship management skills

Multilingual desirable

**What’s in it for you?**
- #LI-Hybrid (60% home - 40% office) and flexible hours.
- You also have 20 additional days of home working per year from anywhere in Spain
- 25 days holiday (and additionally 24th and 31th December), with the option to buy up to 10 extra days.
- Meal vouchers (in addition to the annual fixed remuneration) and flexible remuneration plan.
- Free health insurance, life insurance and own medical services. Physical and mental care health program.
- Career development and continuous learning, which includes AI platform and learning platforms like LinkedIn Learning.
- Optional retirement pension plan.
- 3 paid days leave for charity projects.
- App for the digital management of office needs

Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.