Help Desk Technician

**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, who are the **global leader in access solutions**. Every day, we reimagine how people move through a **safer, more open world with ease**. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in **over 70 countries**, with over **52,000 colleagues** around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available at Vingcard ASSA ABLOY Global Solutions Iberica** **for a Help Desk Technician.

**Your Role in Keeping the Future in Safe Hands**

As a** **Help desk Technician for Vingcard at ASSA ABLOY Global solutions, you will have the opportunity to work with an excellent team of professionals in a multinational company.

Reporting to Technical manager, you will be responsible for: Telephone support for our customers.

**What you will do**
- Telephone assistance: Respond, consult, and provide support through the phone.
- Remote connection: Access remotely to solve problems and offer technical assistance.
- Remote user training: Provide training in the use of our software through remote assistance.
- Remote commissioning: coordinate, configure and ensure the proper functioning of the system.
- Firmware upgrade: Depending on the version of the customer software or devices update actions could be required.
- Customer items verification: Verify elements and components to manage their warranty or repair.
- Configuration of electronic systems: Configuration of our electronic elements and proximity technology materials to send to our customers.
- Setting and configuration of equipment: configuration, updating and fine tuning of maintenance devices (laptops, tablets, PDAs)

**What we expect of you**
- Experience in customer service or technical service.
- Verbal and written communication skills.
- Good understanding of operating systems, software, and hardware.
- Capability to work as a team.
- Spanish knowledge essential (written and spoken).
- English knowledge would be a plus (written and spoken).

**What you can expect from us**
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

**Application**

**About Us**

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.