IT Service Desk Agent
hace 2 días
**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a IT Service Desk Technician who enjoys both a buzz and a challenge.** **IT Service Desk Agent** - Fulltime, homebased in Spain_ The IT Service Desk Technician represents the ICT Organization as a member of the IT Service Desk for Europe. The IT Service Desk Technician delivers qualified IT 1st Level support to employees companywide. We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes. The IT Service Desk Technician provides incident resolution on the telephone with users, walk the user through a series of steps to determine incident, classify level, priority, and nature of the incident, escalate tickets to the 2nd Level Support if necessary, open, track and close trouble tickets, ensure incident ownership and promote end-user satisfaction. The IT Service Desk Technician will adhere to all standards, policies, procedures, and security requirements. **A snapshot of this opportunity** - Maintain incident tracking system from the input of issues through the resolution - Keep the customer informed of incident progress - Associate incidents with known errors or problems - Escalate cases to appropriate teams when necessary - Complete tasks required to maintain service levels - Act as the single point of contact to the customer for all types of ICT services - Communicate effectively with both unskilled and skilled PC users - Ensure a qualified prequalification of all support tickets - Notify customers of impending changes or agreed outages - Troubleshoot hardware, software, and other IT solutions - Provide support for company VPN and VDI/Citrix - Ability to install software - Follow all ICT policies, procedures and security best practices - Ability to communicate to all levels of management - Escalate cases to appropriate teams when necessary - Escalate all major incidents - Assisting other technical teams within the company **How You Can Set Yourself Apart** - Experience in a similar role - Excellent communication skills, oral, written and presentation - English language skills - Working knowledge of IT systems, Certification in ITIL Standards - Effective troubleshooting and problem-solving skills - Exceptional customer service skills - Ability to interpret and follow written IT policies and procedures - Ability to multi-task and adapt to changes quickly and passionate and willing to learn - Travel
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Service Desk Agent
hace 2 semanas
Barcelona, España eXperience IT Solutions A tiempo completo**Descripción**: ¡Ven a compartir TÚ talento con nosotros! ¡Únete a nuestro equipo y forma parte de nuestra empresa, te necesitamos! Somos una empresa tecnológica que estamos en constante esfuerzo por encontrar excelencia y profesionalidad en proyectos con nuestros clientes. Desarrollamos una preocupación por los mismos, dándoles la mejor respuesta...
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Barcelona, España Minacs A tiempo completoA leading service provider in Barcelona is seeking an IT Service Desk Agent who speaks Bulgarian and English. The role involves providing first-level support for IT requests via phone, mail, and chat. Candidates should have experience in IT support and knowledge of Windows 10 and Office 365. Offering a full-time contract with competitive salary and bonus...
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Barcelona IT Service Desk Agent—Learn
hace 4 días
Barcelona, España Minacs A tiempo completoA global technology firm in Barcelona is looking for an IT Service Desk Agent to provide IT support and resolve technical issues. You will assist users by leveraging knowledge databases and ensuring a quick resolution to queries. Ideal candidates should possess experience in IT support, knowledge of Windows 10 and Office 365, and familiarity with ITSM...
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IT Service Desk Agent
hace 4 días
Barcelona, España Blu Selection A tiempo completoDo you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! Tasks Your responsibilities and impact as IT Service Desk Agent will be: - Resolving any IT-related issues of your partners (B2B)...
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IT Service Desk Agent
hace 7 días
Barcelona, España Blu Selection A tiempo completoDo you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! **Your responsibilities and impact as IT Service Desk Agent will be**: - Resolving any IT-related issues of your partners (B2B)...
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IT Service Desk
hace 1 semana
barcelona, España The Social Hub (B Corp™) A tiempo completoGet AI-powered advice on this job and more exclusive features. Your mission, should you choose to accept it… You will be part of the Digital & Technology group's Infrastructure and IT Support Team, where you will be supporting the organization on all IT support requests. We ensure that IT is functioning, whether it is office IT or Infrastructure - to keep...
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Service Desk con Inglés Avanzado-barcelona
hace 2 semanas
Barcelona, España eXperience IT Solutions A tiempo completo**Descripción**: **¡Únete a nuestro equipo en eXperience IT Solutions y sé parte de una empresa líder en servicios IT en toda España!** En eXperience IT Solutions, empresa líder en el sector IT, estamos en la búsqueda de un/a** Service Desk en Barcelona con nível avanzado de inglés (C1) **para puesto híbrido.En eXperience IT Solutions, valoramos...
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IT Service Desk Pro – On-site Barcelona, Growth
hace 3 días
Barcelona, España Minacs A tiempo completoA global service provider in Barcelona is seeking an IT Service Desk Agent to join their team. This on-site position focuses on providing first-rate resolutions by leveraging internal knowledge databases. Ideal candidates will have experience in 1st or 2nd level IT support and a good understanding of Windows 10, Office 365, and ITIL processes. You will...
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IT Service Desk System Administrator
hace 18 horas
Barcelona, España CrowdStrike Holdings, Inc. A tiempo completoIT Service Desk Administrator (Barcelona) page is loaded## IT Service Desk Administrator (Barcelona)locations: Full timeposted on: Posted Todayjob requisition id: R24700**About the Role:**The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an IT Systems Administrator to join our team. The ITSD Team is a key component of the...
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IT Service Desk Agent
hace 3 días
Barcelona, España Minacs A tiempo completo» Job Details# IT Service Desk Agent (Bulgarian-speaking) -On-site FI01LocationBarcelona, SpainLanguageBulgarian + English## Description**Experience the power of a game-changing career**If you’re looking to grow and be inspired, as an **IT Service Desk Agent in Barcelona (On-site)**, you will be part of our team of game-changers who are powering the...
