German Help Desk Associate

hace 4 horas

Barcelona, Barcelona, España CBT A tiempo completo


Job Title: German Help Desk Associate

Location: Barcelona, Spain – Onsite & Hybrid Options Available

Department: IT Support / Help Desk / Customer Service

Employment Type: Full-Time

About the Role:

We are looking for a proactive and tech-savvy German-speaking Help Desk Associate to join our support team in Barcelona. You will be the first line of contact for German-speaking users needing technical assistance, providing high-quality support to resolve issues quickly and effectively. This role offers flexibility with both onsite and hybrid work arrangements.

Key Responsibilities:

  • Provide first-level technical support to German-speaking users via phone, email, and chat.

  • Diagnose and troubleshoot hardware, software, and network-related issues.

  • Guide users through step-by-step technical solutions and escalate more complex cases when needed.

  • Document and track all support interactions using the internal ticketing system.

  • Ensure a high level of user satisfaction by delivering responsive, clear, and effective assistance.

  • Collaborate with other IT and support teams to ensure fast and efficient issue resolution.

  • Stay updated on company systems, tools, and support protocols.

Requirements:

  • Fluent in German (native or near-native level) and proficient in English (written and spoken).

  • Previous experience in a help desk, IT support, or technical customer service role preferred.

  • Strong problem-solving skills and a basic understanding of IT concepts (e.g., Windows/Mac OS, networks, software installation).

  • Good communication skills with the ability to explain technical issues in non-technical terms.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Authorized to work in Spain.

Preferred Qualifications:

  • Experience using help desk or ticketing systems (e.g., ServiceNow, Jira, Zendesk).

  • Technical certifications (e.g., CompTIA A+, ITIL) are a plus.

  • Knowledge of additional languages (Spanish, French, etc.) is a bonus.

What We Offer:

  • Competitive salary and performance-based incentives.

  • Flexible working setup: onsite at our Barcelona office or hybrid option available.

  • Full training and onboarding support.

  • Dynamic and multicultural team environment.

  • Career growth opportunities within a fast-paced, international organization.

  • Relocation support for candidates moving to Barcelona (if applicable).


  • Tech Support/Help Desk Technician

    hace 5 días

    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    We are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through.The IT technician should be knowledgeable of both software and hardware...

  • French-Speaking Help Desk Technician

    hace 5 días

    Barcelona, Barcelona, España CBT A tiempo completo

    Job Title: French-Speaking Help Desk Technician (Hybrid & Onsite)Location: Barcelona, SpainJob Type: Full-timeDepartment: IT Support / Help DeskAbout Us:At [Company Name], we are passionate about delivering innovative IT solutions that empower businesses and enhance their operations. Our customer-centric approach and technical expertise have earned us a...

  • user help desk team leader

    hace 5 días

    Barcelona, Barcelona, España Generali A tiempo completo

    ¿Quieres desarrollarte en la Mejor empresa para trabajar, que es nº1 por Top Employer ? Estás en el sitio adecuado. Muchas gracias por tu interés en formar parte del equipo GENERALI. Esperamos acompañarte y ayudarte en este proceso que sabemos puede ser un gran reto. A lo largo de la oferta descubrirás cual es nuestro proyecto y trataremos de mostrar...

  • German Customer Operations Associate

    hace 2 semanas

    Barcelona, Barcelona, España CBT A tiempo completo

    Job Title: German Customer Operations AssociateLocation: Barcelona, Spain – Onsite or Hybrid (if applicable)Department: Customer Operations / Customer ExperienceEmployment Type: Full-TimeAbout the Role:We are looking for a detail-oriented and customer-focused German-speaking Customer Operations Associate to join our team in Barcelona. In this role, you...

  • Customer Support Associate German Market

    hace 1 semana

    Barcelona, Barcelona, España Factorial A tiempo completo

    HelloAt Factorial we're looking for a newCustomer Support Associate DACH Marketto help us boost the company to the next level.We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.Ready to be part of the challenge?We are looking for aCustomer...

  • Front Desk Manager

    hace 2 semanas

    Barcelona, Barcelona, España Marriott International A tiempo completo

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationRenaissance Barcelona Hotel, Pau Claris, 122, Barcelona, Barcelona, Spain, 8009VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....

  • Digital Sales Associate

    hace 5 días

    Barcelona, Barcelona, España CBT A tiempo completo

    Digital Sales Associate German SpeakingADP is hiring #Digital Sales Associate fluent in German. We're looking for someone with a sales aptitude and excellent closing skills. Does this sound like you?Entrepreneurial spirit. A dreamer and a doer who is optimistic about possibilities, passionate about seeing your vision come to life, and takes...

  • German Social Media

    hace 5 días

    Barcelona, Barcelona, España IGG A tiempo completo

    We're looking for aGerman Social Media & Influencer Specialistto help us drivetrend- and meme-led content, executeinfluencer partnerships, and supportlocal game promotionin the German market.This role is hands-on, execution-focused, and closely connected to gaming culture and social media trends.What you'll doIdeate and publish creative, trend-driven social...

  • Front Desk Agent

    hace 2 semanas

    Barcelona, Barcelona, España The Central House A tiempo completo

    Exciting Opportunity: Join our Vibrant Hostel Team in BarcelonaAre you ready to be the warm and friendly face that greets travelers from all around the world? We're thrilled to announce an exciting opportunity for a Front Desk Agent to join our vibrant hostel team in Barcelona. If you're passionate about creating unforgettable guest experiences, fostering a...

  • Sales Team Manager with German

    hace 2 semanas

    Barcelona, Barcelona, España ADP A tiempo completo

    Digital Sales Team Manager – German SpeakingADP is hiringDigital Sales Team Managerfluent in German. We're looking for someone withexperience leading a sales teamin outbound sales.Natural Leader: L eader by example, someone who knows how to make everyone strive to thrive.Self-Starter and go-getter . High-reaching and unstoppable. A can't-stop-won't-stop...