Help Desk Associate

hace 2 días

Barcelona, España AirDNA A tiempo completo

AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.

Our self-serve MarketMinder platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.

We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.

We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. We also collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.

We’re firm believers that data isn’t the destination; it’s the starting point. The launchpad. The bedrock for any future-forward business.

**The role**:

- AirDNA is looking for a Help Desk Associate to support our growing user base. The ideal person for this role genuinely enjoys helping end-users solve problems, and provides training as necessary. A people smart, IT professional who can help our team with all IT processes.

At AirDNA, we’re a
**team** of data nerds on a mission to empower our customers to

**Here's what you'll get to do**:

- Handle onboarding and offboarding for all employees (Barcelona and remote employees), including account management and training
- Handle procurement and recovery of hardware for all employees
- Tracking and managing equipment ordering / inventory and related IT supplies
- Assists users with troubleshooting of hardware/ software issues, helps users keep software up-to-date
- Manages office wifi and internet connectivity
- Optional opportunities to advance their skills by taking on projects with the technical operations team

**Here's what you'll need to be successful**:

- Experience in IT support/ help desk position
- Experience with **MacOS**, Windows a plus
- Experience using device management software
- Experience managing wifi networks
- Experience as a Google Workspace administrator is a plus
- Security conscious
- Curious, communicative and a team player

**Here’s what you can expect from us**:

- Competitive Cash Compensation
- 62 days per year to work from anywhere
- 37 holidays per year
- Health insurance with Sanitas
- Continuing education stipend
- Cobee cards available for public transport, health insurance and restaurants
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Bottom-up management: we listen to your ideas and implement them
- Team building events
- Dog friendly office

**The AirDNA Team**
- We’re a tight-knit group of engineers, scientists, and creatives that is driven to empower the next generation of shared economy entrepreneurs. In short: Life is never boring here. And we genuinely live and breathe our company values: Be Curious, Be Customer-Obsessed, Take Action, Act with Ownership, and Enjoy the Ride. People who are ready to exemplify these values are especially encouraged to apply.. Please allow for 24 hours to process your request._

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