Front Desk Associate

hace 5 días

Barcelona, España OneCoWork A tiempo completo

Front Desk Associate at OneCoWork
At OneCoWork, we are on a mission to bring joy to the world of work. By living our values of Passion, Inclusivity, Diversity and Ambition we provide a complete workplace experience for modern professionals. Interested in joining us? Read on

We’re offering a full time position as a Front Desk Associate to join our team in Barcelona and be the face of OneCoWork. The role focuses on overseeing the day-to-day building operations and creating an incredible environment for our clients.

**Role Overview**:
The Front Desk Associate plays a pivotal role in ensuring the smooth operation of our coworking space. This position requires a blend of excellent customer service, facility management, and organizational skills to create a welcoming and efficient environment for our members.

**Key Responsibilities**:

- Serve as the first point of contact for our members and visitors, ensuring a warm, professional welcome and ongoing support.
- Manage day-to-day operations of the coworking space, including opening and closing procedures, space organization, and member coordination.
- Oversee the reservation and upkeep of meeting rooms and events and communal spaces.
- Address and resolve member inquiries and issues promptly, ensuring member satisfaction.
- Hold regular client catch-ups to build engagement, listen to feedback, resolve any issues and improve customer experience.
- Coordinate with maintenance, security, and cleaning staff to maintain high standards of cleanliness and safety.
- Handle administrative tasks such as billing, member onboarding, and record keeping.
- Handle all incoming mail and packaging and distribute to members
- Plan and support community events and networking opportunities to enhance member engagement.
- Keep the ‘Honesty Market’ (internal mini-market) fully stocked, taking regular stock checks and orders

What we’re looking for ;
- Proven experience in customer service, hospitality, or facility management.
- You thrive in customer facing environments.
- A positive, do-whatever-it-takes attitude
- Strong verbal and written communication skills in Spanish and English
- Exceptional organisational and multitasking skills
- Proficient in basic computer skills, including Excel and Outlook
- A fast thinker with a dynamic mindset
- A strong understanding of OneCoWork’s values
- Availability for 40 hours per week as well as attendance at both internal and external events hosted on-site as needed.

Benefits of working with us ;
- Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge
- 18.000 - 20.000€ annual gross salary
- Full time contract with private health insurance.
- Unlimited access to Oliva mental health and wellbeing platform.
- We’re a coworking space, meaning great minds in all corners.
- Afterwork events (motivational, educational speakers, sponsored company events)
- Free coffee, tea etc.
- We’re a dog friendly office

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