Junior IT Help Desk

**About Ukio |**:
Ukio’s mission is to empower individuals to live where they want, when they want.

We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. giving choice and flexibility to allow people to live where and when they want.

We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris and soon we will conquer some more cities across Europe

Backed by Europe's best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets. We have successfully raised a Series A investment round that will help propel our growth throughout Western Europe.

**Our culture |**:
We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

**Role |**:
We are looking for a proactive and communicative IT Help Desk that will support our teams on any technical issue on a daily basis. You will be joining our wonderful Tech team managing all the direct contacts with the UKIO employees. Based in the Barcelona office you will remotely manage all our locations and assist the remote teams.

**Responsibilities |**:

- Report to the manager incidents and potential issues we need to take care.
- Manage company devices to maintain and increase company’s performance and security
- Ensure compliance with SLA's
- Ensure compliance with corporate hardware design policies
- Propose improvements, based on periodic monitoring reports
- To provide technical support and assistance to the UKIO team members to resolve concerns about software and hardware issues so they can agile their duties.
- Support all UKIO Offices on IT related issues to assure connections and equipment are working efficiently
- On and offboarding employees to and from our systems and help smoothen the process (accesses, devices, setup, tools, etc.)
- Prepare and maintain documentation and procedures to train and agile the employees tools knowledge (guidelines and training)

**About you |**:

- Experience in a help desk position.
- You have experience providing (remote) IT Support
- Experience planning backups processes.
- Experience with Google’s workspace
- Experience with any Mobile Device Management tool
- Experience planning and executing network installations. We rely heavily on communications so our network must work smoothly without hiccups.
- English and Spanish verbal and written communication skills.
- Problem-solving skills.
- Effective communicator.
- Used to write and keep documentation up to date.
- Flexible, resilient and content with ambiguity and changes.
- Comfortable performing in a start-up environment.

***Ukio's life benefits |**:

- A challenging job at one of the fastest growing companies in Europe
- Competitive annual gross salary, to be determined in line with your knowledge and experience
- Bonus Scheme
- Private Insurance
- International working environment with many different nationalities
- Work with talented, committed and supportive teammates
- Flexible schedule and no dress code
- Team events and an amazing internal culture
- Breakfast in the office, fruits, nutrition bars, free coffee and popcorn for whenever you feel like it

**Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution