Operations Executive

hace 1 día

Barcelona, España Emerald Stay A tiempo completo

We're looking for a Jack or Jill of All Trades who will join our international prop-tech team at our headquarters in Barcelona. You will support guests and partners to ensure they have a great experience with Emerald Stay. This role will report to the Operations Supervisor.

RESPONSIBILITIES
As one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but in a start-up environment.

Your main objective is to deliver a great experience to all our stakeholders.

**Guest Relations**:

- Liaising with guests before, during and after stay.
- Liaising with all types of partners such as travel agencies and transfer providers.
- Controlling and managing reservations booked instantly in our Property Management System.
- Preparing proposals for individuals and groups; closing and managing direct reservations.
- Upselling and cross-selling.
- Arranging some extra services such as airport transfers and at-home massages.
- Coordinating special guests requests with the local staff in our destinations.
- Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages.
- Collecting feedback from guests to keep improving our services.

**Listings**:

- Contributing to the continuous update and improvement of all our home listings.
- Liaising with homeowners, most of whom are HNWI.

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION ON THE POSITION
- Employment start: to be discussed
- Position based in Barcelona
- Competitive salary based on experience
- Work days and work hours may vary, we work in hospitality ABOUT YOU

We are looking for someone who will thrive in a dynamically changing environment. In a nutshell, this role is a great fit if you have worked in the Front Office department of an upscale hotel and are now looking for a more innovative environment.

**The must-haves**:

- You have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel.
- Ideally, you also have experience working at a fast-growing company - you understand that responsibilities will evolve quickly as the company grows.
- You love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellent.
- You have strong organizational and communication skills, both written and verbal.
- You are comfortable speaking with HNWI (High Net Worth Individuals).
- You are good at managing stress and do not get easily overwhelmed.
- You are detail-oriented, open-minded and positive.
- You can multitask and work in an independent way.
- You have a can-do attitude, are not afraid to take ownership and be flexible.
- You speak and write English and French perfectly.

**The nice-to-haves**:

- You have worked with Mews before, our amazing Property Management System.
- You have experience working in operations at a short-term rental company.
- You are passionate about hospitality and innovation in the industry.
- You speak Spanish or any other language.

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