Operations Executive

Emerald Stay is the first prop-tech to manage premium homes in non-urban destinations.

Our team is disrupting the fragmented vacation rental market by building a hospitality brand from the ground up - guests can expect a consistent Emerald Stay experience with reliable tech at every touchpoint, while owners can sit back and digitally monitor how their property is being monetised, as well as pampered, while they are not there

In April 2021 we received the “Best leisure property management company” award at the global industry event by The Shortyz. Emerald Stay was founded by finance, real estate and hospitality tech professionals, and is backed by influential international investors. We have offices in Geneva and Barcelona and have just closed a +1M funding round to back up our intense growth.

We're looking for a Jack or Jill of All Trades who will join our international prop-tech team at our headquarters in Barcelona. You will support guests and partners to ensure they have a great experience with Emerald Stay. This role will report to the Operations Supervisor.
**RESPONSIBILITIES**

As one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but in a start-up environment.
**Your main objective is to deliver a great experience to all our stakeholders.**
**Guest Relations**:

- Liaising with guests before, during and after stay.
- Liaising with all types of partners such as travel agencies and transfer providers.
- Controlling and managing reservations booked instantly in our Property Management System.
- Preparing proposals for individuals and groups; closing and managing direct reservations.
- Upselling and cross-selling.
- Arranging some extra services such as airport transfers and at-home massages.
- Coordinating special guests requests with the local staff in our destinations.
- Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages.
- Collecting feedback from guests to keep improving our services.
**Listings**:

- Contributing to the continuous update and improvement of all our home listings.
- Liaising with homeowners, most of whom are HNWI.

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.
**KEY INFORMATION ON THE POSITION**
- Employment start: to be discussed
- Position based in Barcelona
- Competitive salary based on experience
- Work days and work hours may vary, we work in hospitality
**ABOUT YOU**

We are looking for someone who will thrive in a dynamically changing environment. In a nutshell, this role is a great fit if you have worked in the Front Office department of an upscale hotel and are now looking for a more innovative environment.
**The must-haves**:

- You have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel.
- Ideally, you also have experience working at a fast-growing company - you understand that responsibilities will evolve quickly as the company grows.
- You love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellent.
- You have strong organizational and communication skills, both written and verbal.
- You are comfortable speaking with HNWI (High Net Worth Individuals).
- You are good at managing stress and do not get easily overwhelmed.
- You are detail-oriented, open-minded and positive.
- You can multitask and work in an independent way.
- You have a can-do attitude, are not afraid to take ownership and be flexible.
- You speak and write English and French perfectly.
**The nice-to-haves**:

- You have worked with Mews before, our amazing Property Management System.
- You have experience working in operations at a short-term rental company.
- You are passionate about hospitality and innovation in the industry.
- You speak Spanish or any other language.
**ABOUT US**

We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:

- **
Make Mistakes** - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
- **
Question** - We don't accept the status quo and look for ways to leverage technology while empowering people.
- **
Speak Up**:

- We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
- **
Think Big**:

- While staying humble, we aim for the stars and work towards established goals and metrics.
- **
Don’t Compromise**:

- We are obsessed with quality, like a Swiss watchmaker.
- **
Care** - We care about our team members, our partners and our clients, and make our passion and our work one and the same