Operations Executive

Virtuo is your car, on-demand. We’re bringing all the freedom of driving without the burdens of owning a car for you, our cities, and the planet. - Launched in 2016, our on-demand car rental app is releasing cities and their citizens from the burden of car ownership. Virtuo is freeing up space and time, putting the freedom of driving in people’s pockets, not parked on city streets. Our mission is to create a delightful on-demand car experience. Our vision is a future with no personal cars. **Key Facts** - +2,000,000 downloads +110,000 users +5,200 cars +170 Virtuosos Fundraising in 2021: €96M (Investors: AXA Venture Partners (AVP), Bpifrance Large Venture, Alpha Intelligence Capital, H14, Groupe BPCE, Natixis, Balderton Capital, Iris Capital and RAISE France). We are in France, the U.K, Spain, and Italy ( & soon), service is available in 60 locations **We are VIRTUO** - Virtuoso Mindset: We are talented, humble, and we always improve, experiment, and innovate. - Impact is our OS: We focus on what drives the most significant impact on our customers, partners, and team. - Responsible and proud: We are committed to our mission to free customers and cities from car ownership. - Togetherness: We help each other and grow stronger within and across teams. - Users are at the heart of everything we do. - ️ Owners, not renters: We don't settle until we achieve our objectives. **The opportunity** - Operations is at the core of Virtuo, our motto: "Right car, right time, right location. Zero defects" - The Operations team is responsible for making strategic & operational decisions based on data, but above all for moving things forward. - The position will allow you to join a team with people who are passionate about innovation and mobility and to participate in the growth of Virtuo in Iberia. **Your missions** - Help us grow, increase our countrywide station footprint and run complex operations. The Ops Executive ultimate responsibility is ensuring our customers get their Virtuo in great shape. This is a fast paced environment and the role will appeal to an ambitious self-starter with a hands-on attitude, strong operational ability and a passion for cars and mobility tech. **Be in charge - as the main responsible of your region’s fleet**: - Fleet management (damages, maintenance, rebalancing). - Manage experts’ jobs and tickets on maintenance. - Prevention to limit down time. **Live ops — support running complex, on-the-ground, day-to-day operations**: - Manage Virtuo stations (accessories, signage, parkings, amenities, maintenance, etc.). - Coordinate experts’ (cleaners/drivers) onboarding and training. - Manage experts’ planning for deliveries and rides (preparations, delivery & collect, airport bookings, accessories, amenities). - Quality monitoring. - Support running complex, on-the-ground, day-to-day operations **And much more **(Expansion, Product improvement, Virtuo side projects, Admin etc.) - **What's cool about this job**: - Unique opportunity to make the Spanish market from scratch. - You will join a team with diverse profiles and to meet not only entrepreneurs but also former employees of large groups & prestigious start-ups. - The range of missions you will be responsible for will be very large and you will have the opportunity to take the lead on different projects. - Join a fast-growing start-up, a flagship of “la French Tech 120 Startup” with incredible traction in Europe & be a part of an international team (over 5 countries). - Work for a startup where your decisions will have an immediate impact. - Participate in the achievement of Spain Ops OKRs. - Be a part of the whole Virtuo team, benefit from regular meet-ups with other countries, with the HQ in France, take advantage of their knowledge, while promoting your own market specifics. *** - You have a start-up mindset: entrepreneurial, tenacious, roll-up-your-sleeves attitude, willing to get stuck in. - Accountable, willing to take initiative and ownership and to learn fast. - Effective at managing deadlines, with a rigorous approach and strong attention to detail. - **Spanish native & English fluent**; French is a plus - Driving license and open to move This is a strong plus: truly passionate about cars, inspired by mobility, and with a taste for well-crafted products. **Recruitment process**: - Discovery interview with our People team - Manager interview with Oscar, our Operations Manager Spain. - Case study interview with 2 members of the Operations team. - Culture fit interview our People team and a culture ambassador.