Customer Service
hace 1 semana
We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.
**Responsibilities**
- Handle and close inbound calls (Consumer) to achieve quarterly quota
- Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
- Quote creation and follow up
- Maximize Store revenue by upselling/cross-selling to increase order value and AOV
- Awareness of Online Store promotions and campaigns to maximize their success
- Ensuring personal knowledge of the portfolio is maintained
- Stock availability
- Cross language backup if needed
- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
- Solve status queries
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
**We offer**
- Full-time (39 hours/week) from Monday to Friday and long-term contract
- Schedule: From 08:30 to 17:30
- Salary: 17.000 Euros gross/year + up to 2.500 Euros gross/year
- Regular and permanent incentives
- Specific compensation model based on over achievement
- German native level speaker
- Fluent in English
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills
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