Customer Service

hace 7 horas

Valencia, España Cabka Group GmbH A tiempo completo

Cabka Spain S.L.U.
- Valencia
- Presence / Mobile
- Work experience
- Sales, Key Accounting
- Fulltime
- Published: 2025-09-29

Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability. To us, success means creating solutions that are optimal for our clients and for the planet. In Cabka we believe that every transformation starts with a group of passionate, dedicated, and innovative people. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values RESPECT, PASSION, CREATIVITY, ACCOUNTABILITY.

**Customer Service (M/F/d) - Valencia**:
**In this exciting role, you will**:

- Support the field service in the area of responsability including data management in CRM System
- Process orders from order confirmation to handover to logistics / shipping and final invoicing
- Telephone communication and written correspondence with customers
- Create and active tracking of outstanding sales offers
- Contribute to a smooth process from the preparation of the offer to the delivery of the goods
- Telephone advice to existing and potential customers on product issues
- Entry and coordination of delivery schedules
- Creation of offers and statistics
- Support in handing complaints
- Address customers in the event of payment delays
- Process intercompany orders
- Other Administrative tasks

**Your profile**:

- Degree in Business Economics / Organization Management / Digital Management / Supply Chain or similar majors
- Fluent in English and German (C1 or higher), both written and spoken (additional languages, such as Spanish, are advantageous)
- Strong experience in Customer Service / Backoffice Management
- Experience in B2B business / industrial environment beneficial
- Experience in international matrix environment a plus
- High Customer and Service orientation
- Ability to work independently, as well as part of a team in a fast-paced environment - Independent, self-motivated, and structured work style
- Strong communication skills (internal and externally)
- Persistence mixed with a high level of motivational skills and enthusiasm - Intercultural competence
- Outcome-oriented approach and analytical skills
- Intercultural competence

**What we offer**:

- Independent work with lots of flexibility and creative freedom
- Individual opportunities for further training
- Permanent employment contract and attractive compensation
- A great team with strong collegial support
- Flat hierarchies, a respectful leadership culture, and an open working atmosphere
- A crisis-proof medium-sized company in a future-oriented industry
- Interesting additional benefits: in-office gym, free hot & cold drinks
- #LI-DNI

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