Customer Service Manager
hace 2 semanas
At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es. We are seeking a Customer Service Manager for an international company operating within a digital and service-oriented environment. This role will support the development of a customer service operation based in Valencia, working with multiple European markets in an international and collaborative setting. The selected person will play an important role in the setup and growth of the customer service function, leading a multilingual team, supporting the definition of processes and KPIs, and ensuring a consistent and high-quality customer experience as the company continues to expand its operations. Main Responsibilities Set up, lead and develop a multilingual customer service team supporting European customers Define and implement customer service processes, workflows and quality standards Monitor and optimize performance through KPIs such as customer satisfaction, response times and service quality Act as a key link between Customer Service, Product and Technical teams, ensuring customer feedback is translated into actionable improvements Ensure consistency and excellence in customer support across different countries and markets Identify opportunities to improve efficiency through tools, automation and AI-driven solutions Support the scaling of the customer service operation as the company expands REQUISITOS MÍNIMOS Requirements Native or fluent French, with professional fluency in English 2+ years of experience managing or leading customer service or customer success teams in an international context Experience in technology-driven, digital or fast-growing environments Strong analytical mindset with experience working with KPIs and performance metrics Excellent people management and communication skills Ability to work cross-functionally with product, technical and operational teams Interest in technology and innovation applied to customer experience At Acertto Talent Linkers, we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.
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Valencia, España Digital Customer Care Company A tiempo completo**Remote job. Start** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent. **Our story (the short version)** Since our creation...
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Customer Service Manager
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Customer Service Manager CSM
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Customer Service Manager CSM
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Valencia, España Textron A tiempo completoJOB SUMMARY: The Customer Service Manager (CSM) serves as main point of contact with the customer. Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future customers. Responds to customer inquiries and is responsible for assuring customer satisfaction by coordinating with...
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Customer Service Manager
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Customer Service Manager CSM
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