Customer Service Benelux

hace 2 días

Barcelona, España Procura Management Services A tiempo completo

Renowned industrial multinational company (chemical products) based in Barcelona needs incorporating a Customer Service Representative Benelux.

**Primary Responsibilities**:

- Processing incoming customer requests and orders.
- Checking the orders against the customer and purchase order agreements.
- Responding to customer product inquiries and issues in a timely manner.
- Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.
- Assure correct pricing of the customer orders, invoicing timely and accurately.
- Handling the complaints and returning shipments.
- Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
- Supporting and interfacing the Sales Representatives.
- Working efficiently with all internal departments and with external parties.
- Maintaining, updating and filing the customer documents, record and internal documents.
- Perform other duties as assigned.

**Primary Requirements**:

- Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
- Minimum of 1 year of Customer Service experience within a similar position/industry is a plus.
- Able to balance competing demands and prioritize.
- Fluent in Dutch and English with excellent communication skills.
- Striving for exceptional customer satisfaction.
- High attention to detail.
- Fast learner and driven to action.
- High performance culture in complex business scenarios.
- Ability to prioritize and balance competing demands.
- Competency in adapting to regularly changing conditions.
- Consistently delivering business results.

Tipo de puesto: Jornada completa, Contrato indefinido

Beneficios:

- Flexibilidad horaria
- Teletrabajo opcional

Horario:

- Turno de 8 horas

Experiência:

- Atención al cliente: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)
- Neerlandés (Obligatorio)

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