Customer Service Representative Spain
hace 2 semanas
Welcome to ZimVie, a new, publicly traded global company focused on improving quality of life for our patients. Our company is founded on a legacy of established brands, medical experts and over $1B in annual revenue. We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery and bone growth stimulation. Our seasoned leadership and dedicated global team of more than 2,500 is focused on shaping an exciting future for ZimVie — we hope you’ll consider being a part of it
**Job Summary**:
Provide efficient support for the customers, the Sales Department and the Finance Department, providing the best service in order to ensure product availability and technical advice. Performing administrative tasks in accordance with internal guidelines of the Company, while ensuring compliance processes.
**Principal Duties and Responsibilities**:
- Answer all incoming phone calls, giving technical information and/or placing orders into the computer system in order to meet the customer’s expectations.
- Respond to customer requests and resolve their issues by providing them with product and service information and serving as liaison between the customer and various departments in order to meet the customer’s demands.
- Enter all orders and warranty data into the systems, control stock and back orders and follow up on delivery. Process returned items in order to ensure the clients receive the needed items on time and ensure all processes meet the company’s policies.
- Set up new accounts, maintain records, and perform related administrative duties to ensure that all data is accurate.
- Coordinate the set up of consignment stocks and maintenance of it in order to ensure a high-quality service.
**Education/Experience Requirements**:
- Secondary education.
- 2 years working experience in a high-end Customer Service role.
- Experience in working with operative systems.
- Customer Service Oriented.
- Team player.
- Problem solver.
- Fluent in local language.
- General financial knowledge is a plus, in the countries using Navision (Nordic, Benelux).
- MS Office.
- English an other European language is a plus
**Our offer**:
ZimVie offers you a challenging position with good career prospects in a fast growing international business. We offer a competitive remuneration package.
- Permanent contract
- Competitive fixed salary
- Meal allowance
- Partially remote work option available
- Private health insurance
- International working environment
ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, transgender status, religion, religious beliefs, age, marital status, physical or mental disability, pregnancy status (including childbirth, lactation, breastfeeding or related medical conditions), parental status, genetic characteristics or information (including family medical history), political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws.
ZimVie generally does not sponsor applicant work visas for this position.
Requisition ID: 1643
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