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Working in Valencia: Customer Service Optics Sector
hace 2 semanas
Company Description
Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain
**Your responsibilities and impact as a Customer Specialist will be**:
- Support B2C customers mainly over e mail and chat, but also phone
- Constantly brainstorm with your colleagues to improve the Customer Experience
- Troubleshooting, innovation, and change management are part of the daily business
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
**Skills, qualifications, and interests you need to succeed in this role**:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Minimum MBO4 diploma
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in an ambitious team
**What's in it for you?**
- Yearly gross salary of €18.000
- Free Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international, close working environment with 24 nationalities
**Your Future Company**:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.
**Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities**
Additional Information
