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hace 2 semanas
Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, SpainYour responsibilities and impact as a Customer Specialist will be:Support B2C customers mainly over e mail and chat, but also phoneConstantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily businessControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfactionSkills, qualifications, and interests you need to succeed in this role:Proficiency in the Dutch language at a native speaking level and a C1 level in the English languageMinimum MBO4 diplomaCompetency in using computersExcellent communication skillsYou are proactive and solution-orientedYou are interested in working in an ambitious teamWhat's in it for you?Yearly gross salary of €18.000Free Spanish classesGreat Friday evening drinksFitness bootcamps to stay fit and activeMindfulness classesImprove your professional skills: communication, innovation, and implementation of new technologyFree lunch and breakfast at the officeAn international, close working environment with 24 nationalitiesYour Future Company:Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow. Feel free to check our other opportunities from our or send us your CV to be considered for other projects or future opportunities
