Project Manager to H&m Omni Sales Team Region South

Company Description**
Do you want to join H&M on a journey, changing the way we define a seamless customer experience?** **If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth. Then join us and take part in changing the way we work with omni**

In line with our Faster forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business.

**Job Description**:
On this journey we´re all working together to create the best omni customer offer for our customers and as a Project Manager you will be a key player in making this happen. Together with the rest of the Customer Activation team within Omni Sales Team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.

Key responsibilities include**:
**Project Management**
- Responsible for successfully leading appointed projects on sales market level across the year depending on need (such as opening & closures, supporting global tests, omni communications projects etc)
- Validate assignments to ensure alignment on goals and deliverables with relevant counter parts
- Feeds in relevant learnings and insights in project brief to optimize projects
- Involve relevant parties in project to ensure project deliverables.
- Lead, inform, motivate and align project team to deliver on shared goals
- Participate in sourcing and negotiations of creative talent and services if needed
- Close communication with Operational Manager to ensure the right priorities and resources
**Manage & Follow Up'**
- Set, follow up and report on KPIs and objectives connected to project responsibility, showing the connection to added customer value and selling when possible. Secure profit
- Review and process invoices associated to projects.
**Customer**
- Strive to reach and engage our customers in all touch points by ensuring a close to customer approach
- Strengthen & protect H&M as a brand by ensuring that H&M brand guidelines and policies are met.
**Collaboration / Stakeholder Management**
- Reports to the Experience Operations Manager
- Finds opportunities to contribute, to keep up to date, and to strengthen cross functional collaboration within the Customer Activation team.

**Qualifications**:
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for openminded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.

Besides your personality we see that:
**Education**:

- A formal education within Communication &/or Marketing is meriting
- + 3 years’ of experience from project management roles

**Skills**:

- Experience of project management within marketing and communications in both digital and traditional channels
- Solid understanding of all disciplines of marketing and communications
- Customer-centric approach and ability deliver omnichannel solutions
- Ability to lead and align cross-functional teams to deliver on shared goals
- High level of English and strong in 1 or more of our local languages (French, Spanish, Catalan, Flemish, Italian, Portuguese, Turkish), both spoken and written
- Fluent in Microsoft office - word, excel and power point

**Experience**:

- Proven track record of delivering strategies and solutions that drive business results
- Knowledge of setting and following up KPI’s to demonstrate return of investment
- You have experience in collaborating with agencies
- Meriting with competence within digital/tech and omni ways of working

Additional Information