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**#ChangeMakers**
**Ready to make an impact?**
We develop, manufacture and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.
**#WeChangeDentistry** every day. Be part of it.
Product expert in the field for digital solutions roll-out in the dental field. Within this role, the 1st Level Support will provide technical support to all Straumann Digital Customers collaborating closely with the sales responsible of each commercial area and the marketing team. Responsible for supporting the marketing and sales launch plan and training and education activities of dental CADCAM technologies, Intraoral Scanning, Guided Surgery and Milling Machines.
**Main Responsibilities of the Position**:
- Technical support the sales staff at all digital customers.
- Support will be given on the phone and via internet (tele-service).
- Daily support of customer needs regarding hardware, sotfware and final customized products.
- Solve incidences and complaints.
- Installation, support and aftersales of technical product offerings and services in close collaboration with marketing, sales and the customer.
- Maximize usage of products by customers, thru close collaboration and continuous training, to ensure products are used at full capacity.
- Continuous customer contact to ensure products meet targeted objectives, train, coach and mentor the customers.
- Hold product presentations, one-to-one or in seminar settings to support sales.
- Establish, maintains and develops relationship with KOL´s.
- Provides the organization with relevant market information for effective decision making.
- Participates in regional and national trade shows.
- Staff training.
- Define and implement effective onboarding, new product launch and continuous refresher training.
- Tailor training to specific target groups (Sales Reps and Customers).
**Minimum Qualifications**:
- Qualification: Dental Technician or similar with strong knowledge / experience in digital workflows in dental practices / dental labs.
- Dental protestic (legal requirement)
***Required Knowledge and Skills**:
- Strong technical background with previous experience in selling or marketing digital workflows in dental practices and labs (ie. CADCAM, IO Scanning, Milling Machine, 3D printer, Guided Surgery, etc.).
- Skills with IT tools (Computers, Internet, Office Package).
- Dental Market and product knowledge.
- Stress Resistance.
- Results oriented.
- Capacity to work in a team.
- English spoken and written, a must, Portuguese is a benefit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
